Shared Mailbox in Exchange 2007

Hi

I have setup a Shared Mailbox in my exchange 2007 server for emails which a number of user need access to [it's a support email address].  I need shared mailboxes so that if a member of the support team pickup an email other members see that it has been read, unlike public folders.

My question is how do I grant my users access to this shared mailbox so that they recieve the emails in their outlook client?  Each user has a personal email address too.

Regards
LVL 1
anthonytrAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Joseph DalyCommented:
What you would need to do would be to grant the users full mailbox access in the exchange management console. To do this you would right click on the shared account and select full mailbox access. Then add the number of users who need access to this mailbox into there. Once that is complete in their outlook clients you can select the option to add an additional mailbox to their account.

This way when they open outlook they will see their own inbox as well as the shared inbox.

Grant full access
http://technet.microsoft.com/en-us/library/aa996343(EXCHG.80).aspx

Add additioanl email accout to outlook, assuming you have 2007.
http://www.groovypost.com/howto/microsoft/outlook/add-additional-mailbox-to-outlook-2007/
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
anthonytrAuthor Commented:
Are they not visible in OWA?  I have logged into my account, but cant see the shared mailbox.
0
Joseph DalyCommented:
Ive never actually tested opening an additional mailbox from within OWA. It looks like you may be able to do it using these direction.
http://hosting.intermedia.net/support/kb/?id=1137
0
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

anthonytrAuthor Commented:
Ok - the OWA doesnt seem to be working.  I'll stick with the Outlook Client.

Thanks for your help
0
Maen Abu-TabanjehNetwork Administrator, Network ConsultantCommented:
give users permission to access the mailbox , they will be able to access it on OWA
0
Maen Abu-TabanjehNetwork Administrator, Network ConsultantCommented:
after giving users permission to access mailbox on send as section they can access shared mailbox by :
by entering this URL :


https://mail.domain.com/owa/shared_mailbox@mail.domain.com

0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.