Shared Mailbox in Exchange 2007


I have setup a Shared Mailbox in my exchange 2007 server for emails which a number of user need access to [it's a support email address].  I need shared mailboxes so that if a member of the support team pickup an email other members see that it has been read, unlike public folders.

My question is how do I grant my users access to this shared mailbox so that they recieve the emails in their outlook client?  Each user has a personal email address too.

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Joseph DalyCommented:
What you would need to do would be to grant the users full mailbox access in the exchange management console. To do this you would right click on the shared account and select full mailbox access. Then add the number of users who need access to this mailbox into there. Once that is complete in their outlook clients you can select the option to add an additional mailbox to their account.

This way when they open outlook they will see their own inbox as well as the shared inbox.

Grant full access

Add additioanl email accout to outlook, assuming you have 2007.

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anthonytrAuthor Commented:
Are they not visible in OWA?  I have logged into my account, but cant see the shared mailbox.
Joseph DalyCommented:
Ive never actually tested opening an additional mailbox from within OWA. It looks like you may be able to do it using these direction.
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anthonytrAuthor Commented:
Ok - the OWA doesnt seem to be working.  I'll stick with the Outlook Client.

Thanks for your help
Maen Abu-TabanjehNetwork Administrator, Network ConsultantCommented:
give users permission to access the mailbox , they will be able to access it on OWA
Maen Abu-TabanjehNetwork Administrator, Network ConsultantCommented:
after giving users permission to access mailbox on send as section they can access shared mailbox by :
by entering this URL :

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