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Paragon Backup & Recovery 2012 Rescue Issue


When I create and attempt to boot from a rescue CD/DVD using Paragon Backup & Recovery 2012 Free, I get a blinking cursor on a black screen.
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tjvetter
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tjvetter
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1 Solution
 
theSAPPHIRECommented:
is the the MAC or PC you are running this on?

let us know

-sapphire
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shahzoorCommented:
Burn a rescue CD-R at slow speed and try again
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nobusCommented:
probably you created the cd not correct - make another one and follow the manual  on how to make the cd :  http://www.paragon-software.com/home/br-free/download_manual.html
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harryhelpCommented:
Sounds like a faulty CD / burn - try again on another branded CD.
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nobusCommented:
harry  -why repeat what i post?  it does not bring anything new, and is not very polite
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tjvetterAuthor Commented:
Okay, silly me.  It is a Dell Latitude running Windows 7.  I will try a reburn at slow speed.  I had tried to burn a DVD that gave me the same result, so I went to the CD-R with same result.  But I had burned the CD at maximum speed.
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nobusCommented:
normally -  it should be ok -  but you can check what speeds your media support
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tjvetterAuthor Commented:
I again used the rescue media builder tool, selected the CD/DVD option, selected my DVD writer, and selected minimum speed.  Got same result.  Windows Explorer can read the files on the CD.  Still boots to startup screen for Paragon, but normal selection leads to blinking cursor in upper left corner of screen.

I tried this again using the CD/DVD emulator to create an image on my hard drive which I then copied to a CD using that function in the rescue builder tool.  Again got same result.
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nobusCommented:
Ok test the cd on another PC - i never had problems with it -but your system may have problems
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tjvetterAuthor Commented:
I tried CD on a different, older Dell laptop and it worked.
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nobusCommented:
this shows your other system has problems
you can run diags, or change cd drive, or ram
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tjvetterAuthor Commented:
I have checked the RAM using Memtest; no errors.  And I ran the error-checking tool in the Windows OS.  If I should run some other tests/diags, please advise.
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nobusCommented:
what error checking tool in wondows are you referring to ?
i would change the cd drive to test - what system is this?
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tjvetterAuthor Commented:
Windows 7 Ultimate OS.  It's a Dell Latitude E6510 with 4GB of ram.
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nobusCommented:
>>  what error checking tool in windows are you referring to ?
 
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tjvetterAuthor Commented:
Sorry.  From the properties window for the C: drive, selected "Tools" and then "Error Check".  It ran on disk after restart.
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theSAPPHIRECommented:
So everything is ok now?... All fixed?
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nobusCommented:
ah that is a chkdsk  - did you check the fix errors?  otherwise, you may have to run it again
also, if it was long ago, you may profit by runnin a defragmentation -  also in the tools window
test if the paragon cd runs ok now?
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tjvetterAuthor Commented:
The Paragon recovery CD still boots to startup menu, but then goes to a blinking cursor in normal mode.  I will run chkdsk again and again tell it to fix errors.  Also, will check defragmentation.
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nobusCommented:
seems like you have other problems still -  try disconnecting all usb devices when booting Knoppix
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tjvetterAuthor Commented:
nobus, I have no USB devices connected.  By Knoppix, are you referring to the Paragon rescue CD, or to a Knoppix live CD?  

BTW, comp is now running very slow and giving error messages in Windows, like referring to a "steam ui" and saying wrong parameter for rstrui.exe when I tried a system restore.
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tjvetterAuthor Commented:
Tried to repair using the repair option in Safe Mode.  System Restore reported for the only two restore points that they were damaged or deleted, so no System Restore option.
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tjvetterAuthor Commented:
Also, when comp tries to do a dskchk, it says there is an error and to use System Restore to get to an earlier point.  But see above re that.  Now trying return to "Last known good configuration."  But that just says the System Restore did not work.

Some background:  a few days ago the comp caught the "Win 7 Security 2012" bug.  Were able to eradicate it using Malwarebytes, followed by installing the CA Security Suite (now Total Defense).  I have since uninstalled Malwarebytes.
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tjvetterAuthor Commented:
When trying to start in safe mode, it loads drivers up to "CLASSPNP.SYS"  and stops with message "Please wait ......" and never gets going again.
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tjvetterAuthor Commented:
Here's another symptom:  the "\" symbol is displayed as "¥", as in C:¥windows¥system32.
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tjvetterAuthor Commented:
I thought I would try the USB boot option for Paragon.  The comp tries to boot from a floppy drive "A:\" but I don't have a floppy.  So, when I press F2, it says there's an error booting from floppy.  Can I get the comp to see the USB as the floppy, or is there some other key I should press?
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nobusCommented:
iwas talking about every live cd - knoppix & others
the pc is very slow ?  are cpu and ram seen normally?
maybe time to run RAM and disk diags from UBCD  http://www.ultimatebootcd.com/      
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tjvetterAuthor Commented:
Thanks.  Yes, did that.  I think there may be some jousting going on between CA Security Suite and a leftover McAfee Virus Scan Enterprise, which I think I have finally gotten uninstalled.  I really think it is software related.  But will persist till it''s fixed and will update.
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nobusCommented:
>>   Yes, did that  <<   did what ??
for McAfee, did you run the uninstaller tool ?
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tjvetterAuthor Commented:
I ran UBCD disk check and Dell preboot memory check, in addition to Memtest that I ran earlier.  No issues detected with RAM.  For the disk check, I used the fix errors and recover bad sectors options.  For McAfee, the uninstaller removed parts, but not all of the installed components.  Now trying to get rid of McAfee Agent v. 4.5.
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nobusCommented:
you need to run the uninstaller tool - as i said : http://majorgeeks.com/McAfee_Consumer_Product_Removal_Tool_d5420.html
here is how :  http://service.mcafee.com/FAQDocument.aspx?id=TS100507

how long did the memtest run?  at least 3 passes i recommend
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tjvetterAuthor Commented:
I think memtest ran more than 3 passes.  Ran for about an hour.

I will check out the McAfee links.
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nobusCommented:
depending on ram size, and speed, 1 pass may take over an hour
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tjvetterAuthor Commented:
Okay, will rerun memtest for at least 3 passes.  Also, got rid of the last of McAfee component using the Solution 2 registry changes in:  

https://kc.mcafee.com/corporate/index?page=content&id=KB65863

Neither frminst.exe nor MCPR.exe worked.

Now got speed back, but still not able to run disk check at startup from the hard drive and still says there is something wrong and I should use system restore to go to an earlier restore point.  Also, Paragon CD still ends up with flashing cursor and attempt to boot from flash drive leads to comp asking for me to insert boot floppy in drive A:, but I don't have a floppy drive.
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tjvetterAuthor Commented:
Don't have internet access b/c stuff like DHCP client is stopped and will not allow access to start.  I think this comp's system is totally messed up.  I now plan to do a clean install from the seller's image that includes many serious program installs as well.  Currently backing up a bunch of data files for restoring after fix.  I will still run a serious memtest on the comp to make sure the RAM is okay.  A clean install should fix the disk issues.  We shall see.
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nobusCommented:
>>  Neither frminst.exe nor MCPR.exe worked.   <<  you must realise that does not give me any info to go on
what happened - errors - messages?
from ubcd - did you run the disk diag yet?  if not run the long diag
this may help you : http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html
 
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tjvetterAuthor Commented:
I tried to run frminst.exe /forceuninstall from a command prompt and returned that it could not find the file.  So I assumed it was not on comp.  But then, during my attempts to completely uninstall McAfee components, I found it in one of the McAfee folders.  So then I ran it and it got rid of the remaining McAfee components.

Before that, MCPR reported after running that it could not uninstall McAfee.

Ran SeaTools for Dos, long and short tests.  Both passed.

Ran Memtest for 6 passes overnight, no errors.

So, seems to be an OS problem?
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nobusCommented:
>>  MCPR reported after running that it could not uninstall McAfee.    maybe mc Afee was already drilled out ?
otherwise, seems a poor result from a special uninstaller

i don't know - the Knoppix problem points to a hardware problem - did you make the Knoppix cd on this one?  try making it on a known good pc -  it may have misinterpreted a "bad " device
 
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nobusCommented:
you can also contact paragon with your problem - usually they are  quick and friendly to help
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tjvetterAuthor Commented:
Okay, thanks.  I am about ready to do clean install.  Making copy of data files.  I will use the image supplied by the computer folks at my son's college (his laptop) that includes most of the apps that he needs/uses all configured into Windows 7.  If we still have the Paragon problem at that point, I will contact them.  The thing is, after the Win 7 Security 2012 infestation and the McAfee/CA fight, I think the Windows OS settings got messed up and that's why we can't access the internet with it.  

I did burn the Paragon rescue CD on my desktop that is a good machine.
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nobusCommented:
tx for the feedback  and post results
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tjvetterAuthor Commented:
I tried to contact Paragon, but with the free version can't get anyone on the phone without paying.  But I did explore the knowledge base and it appears that there is a problem with the boot CD's for versions after 9 and with newer machines, at least with the free version.

So, I tried boot CD again and started selecting the other interface options.  Found that the third option for limited graphics and no mouse would work.  So, I am now restoring an archive I did on December 26, 2011, when my son was away and before all the trouble started.  We shall see.
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nobusCommented:
i usually contact them by mail
and tx for the info on the newest versions -  new to me
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tjvetterAuthor Commented:
Success!  Up and running with CA antivirus suite.  Uninstalled McAfee with little effort.  And now making another backup image with Paragon.  Chkdsk now works on bootup, but Paragon boot CD still hangs with blinking cursor if you select the normal mode.
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