Citrix Applications error when running a crystal report "Header / Footer too large"

This is a consistant problem that has come back after beeing corrected several times.  In some cases I have to remove the computer from the network to a work group and then add it back and then the reports work.  In other cases, completely removing the citrix client and reainstalling has corrected the issue.  it works for a few days and then the errors are back.
this is only happening to one user.
Citrix presentation 4.5 with 5.0 feature pack
windows 7 pro x64
wlasnerDirector, ITAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

mlmccCommented:
Is it the report or page header?

A report header can be quite large but the page header and footer must fit on 1 page.

mlmcc
0
vastoCommented:
Check your default printer settings for the paper size used in report. May be the margins are too big ? Or you may just have a case when the report is showing more data and fails.Can you rerun the report on a developer machine with the same parameters ?
0
wlasnerDirector, ITAuthor Commented:
This same report is run on several machines with no problem - except on this machine.  The strange thing is that it works ok for a few days or weeks then gets this error.  It is only crystal reports that is affected and we are sure it is not a print format issue.  sometimes removing the computer from the network (back to workgroup) and then re joining the networks resolves the issue but not always.
0
Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

mlmccCommented:
Does this machine have a different default printer than other machines?

Do some users change the printer on this machine?

mlmcc
0
wlasnerDirector, ITAuthor Commented:
his default printer is a local printer  that no one else has access to
0
mlmccCommented:
ANy pattern to the issue?
After printing a Word document?

It sounds like there is an issue with losing the printer or changing the printer in some way.

mlmcc
0
wlasnerDirector, ITAuthor Commented:
makes sense - although printing via word or excel works fine.  These are local apps though and the problem is with citrix apps.  I will test a non- crystal app under citrix and see if it prints ok.
0
wlasnerDirector, ITAuthor Commented:
printing from MS word under citrix does work while printing from a program that uses crystal in the backend does not - give the error.
0
CoralonCommented:
This almost sounds like some sort of corrupted setting in his roaming profile - since this is only affecting the one user.  

The first thing I would do is backup his profile and delete it, and have him start clean just for testing purposes.  If the problem goes away, then you can migrate the important settings back to his new profile.  

Coralon
0
wlasnerDirector, ITAuthor Commented:
If You are thinking the user profile on the Citrix boxes, I will try this - it hasn't worked in the past but I will attempt it again.
0
CoralonCommented:
Ok, that's important.  If it never worked then something is likely missing.  I'd take a step back.

Run the application from the Citrix server console itself (not in a session) and see if it works correctly.  (Try an admin account first, then a non-admin account).  Verify that it works.. the next step (if it works) is to try the broken account from the console.  

Coralon
0
wlasnerDirector, ITAuthor Commented:
Sorry for delay - other urgent issues the past few weeks.
So here is the issue, I have reset the users citrix profile in the past and once out of 3 times, it (possibly a coincidence) fixed the issue but within a few days to a week or two it came back.  future attempts to correct by deleting the profiles did not work.  this is one of those crazy "Ghosts".
0
CoralonCommented:
Ok, that sounds like maybe the form itself or the data may be getting corrupted.  

Did you get a chance to test is on the actual console?

Nothing like problems that can't be easily reproduced :-\

Coralon
0
wlasnerDirector, ITAuthor Commented:
it is only a problem on this users workstation, If another user logs onto his machine they ahve the same problem.  So it seems it is local to the PC, which makes little sense.  These are citrix applications shared by 50 some users, no one else has the issue.
I know this is not much to help figure out
0
CoralonCommented:
That actually helps considerably.

What you have eliminated:
Citrix server problem - if it was a server problem, it would be more widespread.

What you have isolated:
Client-based problem - since it is only on the 1 client machine, even with different users, it is tied to that machine.

The next step is to look at the code in the report and see what it is doing, and compare/contrast the various working machines with this one.
Is the name too long?
Are there other working x64 machines?
Can the user move to another client workstation and have the report work?
Is there a dns issue with that particular machine?

Basically, something is causing the report header to get flaky when run from that client machine, so you have to figure out what it is.  

The other option (drastic) is to just rebuild that client machine :-\

Coralon
0
wlasnerDirector, ITAuthor Commented:
one thing I want to be sure of, i will have the user login as himself on another users amchine to see the results.  I know two of us havew logged in on his machine and had the same experiance.
He does have this issue on both applications he uses that use embedded crystal reports and for all reports.
I will run the above scenario and try giving him a static setting to see what happens.

thank you
Wayne
0
CoralonCommented:
You're welcome.. and that is the next logical step in isolating the problem.

Based on everything you have described, and guessing he will be able to work from another PC without issue, I'm willing to be the report is trying to access something on his local client drive, and that the server's drive is likely NOT c:.

If this is the scenario, you can run ProcessMonitor in his session to see what it is trying to access on the client mapped drive that is not available, or corrupt etc.

Coralon
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
mlmccCommented:
Does that mchine have the same printer installed as default as the other machines?

Does it perhaps have larger default margins set?

mlmcc
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Crystal Reports

From novice to tech pro — start learning today.