asked on

Automatic update issue

Team,

Please have a look at the below log and suggest me what is preventing this client from getting the patches.
Client OS - Windows 2003 64bit on VMWare 3.5U4.

2011-12-27      20:39:27:341      1048      450      Agent      ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2011-12-27      20:39:27:341      1048      450      Agent      *********
2011-12-27      20:39:27:341      1048      450      Agent        * Online = Yes; Ignore download priority = No
2011-12-27      20:39:27:341      1048      450      Agent        * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
2011-12-27      20:39:27:341      1048      450      Agent        * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2011-12-27      20:39:27:341      1048      450      Agent        * Search Scope = {Machine}
2011-12-27      20:39:27:763      1048      450      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2011-12-27      20:39:27:779      1048      450      Misc       Microsoft signed: Yes
2011-12-27      20:39:30:279      1048      450      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2011-12-27      20:39:30:279      1048      450      Misc       Microsoft signed: Yes
2011-12-27      20:39:30:294      1048      450      Misc      Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.cab:
2011-12-27      20:39:30:294      1048      450      Misc       Microsoft signed: Yes
2011-12-27      20:39:30:310      1048      450      Setup      *********** Setup: Checking whether self-update is required ***********
2011-12-27      20:39:30:310      1048      450      Setup        * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.inf
2011-12-27      20:39:30:310      1048      450      Setup      Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:310      1048      450      Setup      Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:310      1048      450      Setup      Update NOT required for C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:310      1048      450      Setup      Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:310      1048      450      Setup      Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:310      1048      450      Setup      Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:310      1048      450      Setup      Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:310      1048      450      Setup      Update NOT required for C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:310      1048      450      Setup      Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:310      1048      450      Setup      Update NOT required for C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:310      1048      450      Setup      Update NOT required for C:\WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup\wups.dll\7.4.7600.226\wups.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:310      1048      450      Setup      Update NOT required for C:\WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup\wups2.dll\7.4.7600.226\wups2.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:310      1048      450      Setup      Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:310      1048      450      Setup      Update NOT required for C:\WINDOWS\SysWow64\wuweb.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:310      1048      450      Setup      Update NOT required for C:\WINDOWS\SysWow64\wuapi.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:310      1048      450      Setup      Update NOT required for C:\WINDOWS\SysWOW64\wuapi.dll.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:310      1048      450      Setup      Update NOT required for C:\WINDOWS\SysWOW64\SoftwareDistribution\Setup\ServiceStartup\wups.dll\7.4.7600.226\wups.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:310      1048      450      Setup      Update NOT required for C:\WINDOWS\SysWOW64\SoftwareDistribution\Setup\ServiceStartup\wups2.dll\7.4.7600.226\wups2.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:326      1048      450      Setup      Update NOT required for C:\WINDOWS\SysWow64\wuaueng.dll: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:326      1048      450      Setup      Update NOT required for C:\WINDOWS\SysWOW64\wuaueng.dll.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:326      1048      450      Setup      Update NOT required for C:\WINDOWS\SysWow64\wuaucpl.cpl: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:326      1048      450      Setup      Update NOT required for C:\WINDOWS\SysWOW64\wuaucpl.cpl.mui: target version = 7.4.7600.226, required version = 7.4.7600.226
2011-12-27      20:39:30:326      1048      450      Setup        * IsUpdateRequired = No
2011-12-27      20:39:32:076      1048      450      PT      +++++++++++ PT: Synchronizing server updates +++++++++++
2011-12-27      20:39:32:076      1048      450      PT        + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://wsus_inchn/ClientWebService/client.asmx
2011-12-27      20:39:32:232      1048      450      PT      WARNING: Cached cookie has expired or new PID is available
2011-12-27      20:39:32:232      1048      450      PT      Initializing simple targeting cookie, clientId = 7ac0b6cd-27fe-4c9a-b3c8-dacda259eab5, target group = INCHN_Servers, DNS name = inchndv341.fwuk.fwc.com
2011-12-27      20:39:32:232      1048      450      PT        Server URL = http://wsus_inchn/SimpleAuthWebService/SimpleAuth.asmx
2011-12-27      20:39:33:576      1048      450      EEHndlr      WARNING: Failed to populate ServiceStartup entries in Cache: error 0x80070002

2011-12-27      20:40:34:436      1048      450      Misc      WARNING: Send failed with hr = 80072ee2.
2011-12-27      20:40:34:436      1048      450      Misc      WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2011-12-27      20:40:34:436      1048      450      PT        + Last proxy send request failed with hr = 0x80072EE2, HTTP status code = 0
2011-12-27      20:40:34:436      1048      450      PT        + Caller provided credentials = No
2011-12-27      20:40:34:436      1048      450      PT        + Impersonate flags = 0
2011-12-27      20:40:34:436      1048      450      PT        + Possible authorization schemes used =
2011-12-27      20:40:34:436      1048      450      PT      WARNING: SyncUpdates failure, error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP status code = 200
2011-12-27      20:40:34:436      1048      450      PT      WARNING: PTError: 0x80072ee2
2011-12-27      20:40:34:436      1048      450      PT      WARNING: SyncUpdates_WithRecovery failed.: 0x80072ee2
2011-12-27      20:40:34:436      1048      450      PT      WARNING: Sync of Updates: 0x80072ee2
2011-12-27      20:40:34:436      1048      450      PT      WARNING: SyncServerUpdatesInternal failed: 0x80072ee2
2011-12-27      20:40:34:436      1048      450      Agent        * WARNING: Failed to synchronize, error = 0x80072EE2
2011-12-27      20:40:34:436      1048      450      Agent        * WARNING: Exit code = 0x80072EE2
2011-12-27      20:40:34:436      1048      450      Agent      *********
2011-12-27      20:40:34:436      1048      450      Agent      ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2011-12-27      20:40:34:436      1048      450      Agent      *************
2011-12-27      20:40:34:436      1048      450      Agent      WARNING: WU client failed Searching for update with error 0x80072ee2
2011-12-27      20:40:34:451      1048      480      AU      >>## RESUMED ## AU: Search for updates [CallId = {962C9287-FADC-49C0-9D93-EE350BEF914A}]
2011-12-27      20:40:34:451      1048      480      AU        # WARNING: Search callback failed, result = 0x80072EE2
2011-12-27      20:40:34:451      1048      480      AU        # WARNING: Failed to find updates with error code 80072EE2
2011-12-27      20:40:34:451      1048      480      AU      #########
2011-12-27      20:40:34:451      1048      480      AU      ## END ## AU: Search for updates [CallId = {962C9287-FADC-49C0-9D93-EE350BEF914A}]
2011-12-27      20:40:34:451      1048      480      AU      #############
2011-12-27      20:40:34:451      1048      480      AU      AU setting next detection timeout to 2011-12-27 20:10:34
2011-12-27      20:40:34:451      1048      480      AU      Setting AU scheduled install time to 2012-01-01 14:30:00
2011-12-27      20:40:39:436      1048      450      Report      REPORT EVENT: {DC9AADDA-2AE9-4E97-AC44-102A0B6B3316}      2011-12-27 20:40:34:436+0530      1      148      101      {00000000-0000-0000-0000-000000000000}      0      80072ee2      AutomaticUpdates      Failure      Software Synchronization      Windows Update Client failed to detect with error 0x80072ee2.
2011-12-27      20:54:57:900      1048      450      PT      WARNING: Cached cookie has expired or new PID is available
2011-12-27      20:54:57:900      1048      450      PT      Initializing simple targeting cookie, clientId = 7ac0b6cd-27fe-4c9a-b3c8-dacda259eab5, target group = INCHN_Servers, DNS name = inchndv341.fwuk.fwc.com
2011-12-27      20:54:57:900      1048      450      PT        Server URL = http://wsus_inchn/SimpleAuthWebService/SimpleAuth.asmx
2011-12-27      20:55:02:619      1048      450      Report      Uploading 1 events using cached cookie, reporting URL = http://wsus_inchn/ReportingWebService/ReportingWebService.asmx
2011-12-27      20:55:04:838      1048      450      Report      Reporter successfully uploaded 1 events.

Don

Start here

http://support.microsoft.com/kb/836941

ThinkPaper

try running the batch below. It will clear up the SID and other registries and force it to pick a new one up again.

net stop wuauserv
rd /s/q "C:\WINDOWS\SoftwareDistribution"
reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v AccountDomainSid /f
reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v PingID /f
reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate" /v SusClientID /f
reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update" /v LastWaitTimeout /f
reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update" /v DetectionStartTime /f
reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update" /v NextDetectionTime /f
reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update" /v AUState /f
net time /set /yes
gpupdate
sc sdset bits "D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)" >%temp%\SetServiceObjectSecurity.log
sc sdset wuauserv "D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)" >>%temp%\SetServiceObjectSecurity.log
net start bits
net start wuauserv
wuauclt /resetauthorization /detectnow

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Don

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