CD&DVD are not read or write, Windows7

Hi experts,

Ive noticed that my DVD drive does not work properly. It does read the DVD but does not read CD. It does not write DVD either CD. I have Asus K52JK, with OPTIARC RW AD 7580S, Windows7-32 HP (up to date).
Ive tried:
  1.   http://support.microsoft.com/kb/982116
  2.   http://support.microsoft.com/kb/976187/en-us
  3.   http://support.microsoft.com/kb/975270/en-us
  4.   Uninstall Nero8, Power2Go (Cyberlink) and Magic ISO
  5.   Deleted UpperFilter and LowerFilter in registry
  6.   Upgrade the driver in "Device Manager", unistall it, reboot the system, W7 auto-install the driver back
  7.   System Restore to the oldest point saved
  8.   command line "sfc/scannow" (found some damages and repair)
  9.   Run Glary Utilities for Clean/Repair registry
 All testing CD or DVD were previously tested on other PC for integrity.

Any other idea what else i can try?

Thank you in advance.
Regards,
Raul
raulmondaAsked:
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NrisimhaCommented:


Did you go to Administrative Tools in a Control Panel and try to change a letter for DVD drive?
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rindiCommented:
First to verify if this is a bad drive boot the PC using a CD. IF that doesn't work the drive is bad and you should replace it. DVD Drives have two lasers, one for DVD, the other for CD, so if the CD laser breaks you will likely still be able to read DVD's.
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ded9Commented:
Boot the computer in safe mode with networking and then try to burn cd, dvd...read cd dvd...if it works then its not hardware issue...if not then might be a hardware issue.

By hardware issue i mean dvd hardware might have gone bad.




Ded9
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NrisimhaCommented:

Boot the computer in safe mode with networking and then try to burn cd, dvd...read cd dvd...if it works then its not hardware issue.

Great !!!

Then use again "Deleted UpperFilter and LowerFilter in registry". And completely uninstall the DVD in Device Manager. Completely !

And then restart PC in Normal Mode. If the Windows works correct then they should show a "Scan for hardware changes".
And they have to FOUND a new hardware especially such hardware as a DVD drive.

Don't install any additional driver for DVD in Device Manager and don't upgrade it.

You only need to go in Windows Explorer and try can you get a DVD drive to see a DVD-ROM and a CD-ROM.

If can, then try burn an file with a Nero!


good luck

Nrisimha
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NrisimhaCommented:


I forgot something - you have to try several DVDs and CDs, not only one.

Nrisimha
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raulmondaAuthor Commented:
ops...Ive noticed that i dont have the CD drive in "My Computer", nor in "Device Manager". Where did it goes???

Nrisimha,
   I couldnt find how to change the drive letter in Administrative tools....
   I did tried with more than one CDs or DVDs.....
I guess, first i must have the drive in Device Manager, then ill try your other solutions, correct?

So, where the CD drive just went???
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NrisimhaCommented:

The Windows didn't recognize it. But, if you deleted preferences in Registry ( "Deleted UpperFilter and LowerFilter in registry" ) then you just need to restart PC.

And then look for a DVD and CD.

If you will can't see that, In a Control Panel start "Add new hardware".

But, first delete those "garbage" in Registry and restart a computer.

Nrisimha
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raulmondaAuthor Commented:
ok, ive checked for "garbage"...no UpperFilter or LowerFilter....but i cant "Add new hardware"...see the attachment.
Add-new-device.jpg
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NrisimhaCommented:


Did you restarted your PC after deleting "UpperFilter" and "LowerFilter"?
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ded9Commented:
Launch device manager- click on show hidden devices on the top- check for any yellow exclamation or red x.

If possible post device manager screenshot.



Ded9
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web_trackerComputer Service TechnicianCommented:
boot your computer in the bios to see if the drive is recognized there, if it is not recognized in the bios check the cables that connect to the drive, then reboot the computer in the bios to see if it is listed. if the drives are not listed there then windows will not see them either. If you reseated your cables and the drives fail to detect in the bios, then you either have bad cables or a bad optical drive. Try the drive in another computer to verify the functionality of the optical drive, or try a known good drive (or even a new one)
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NrisimhaCommented:


The Microsoft has one web page for fixing your drivers with a Microsoft's fixes:

http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us


good luck

Nrisimha
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web_trackerComputer Service TechnicianCommented:
Here is also another way to troubleshoot your optical drive issues via the Microsoft troubleshooting pages. It is very through... http://support.microsoft.com/kb/982116
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rindiCommented:
Have you already tried booting from a bootable CD like I mentioned earlier? It's just that if that doesn't work, the drive is broken and needs to be replaced. There's not much point in trying to troubleshoot further if that is the case.
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raulmondaAuthor Commented:
Bellow is the status:

1. Checked in Bios-> Bios recon the drive
2. Those 2 Fix It from Microsoft-> now i can read CD but still cant write.
3. I cant do drive swap...its a Lap....
4. I dont have a bootable CD, just DVD. Booting from DVD was successful.

Finally i insert a previously written CD (some jpg pics). Ive tried to write one file in addition to those pics. After 5-6 minutes of spinning and the green bar increasing i got an error message "burning failed". In My Computer the info is weird. see the attachment. The written data (253 MB) is correct same as total capacity of 702MB. That was before my trial to write. But on mouse over the pop-up shows weird info. The file i tried to write is not on the CD.

Now that is what call "weird"
Any suggestion?
Thank you in advance.
Regards,
Raul
Weird-info.jpg
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raulmondaAuthor Commented:
Nrisimha, After i first run the Microsoft Fix It, i had no Filters; and yes, i restart it.
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NrisimhaCommented:


Thanks!
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web_trackerComputer Service TechnicianCommented:
Sometimes the media you use to burn to may be defective causing the burning to fail. Some brands of media discs are better than others, usually you get what you pay for. If the media discs you are burning to were cheap, the quality of the discs maybe inferior to other brands of discs. Try to burn to another disc, or buy a better quality disc and see if it will burn to the new media. You may also try using a cd cleaner to see if that may help.
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web_trackerComputer Service TechnicianCommented:
sometimes upgrading the firmware on the optical drive helps the drive to read/write a wider variety of media, from poor quality to better quality media. If the optiarc drive was shipped with your asus computer, the asus support site may have firmware available for your drive.
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raulmondaAuthor Commented:
Thank you all.

I dont have any other new CD (at least not for the week ahead). Ill try with few more CD brands.

Wish you "Happy New Year"

Regards,
Raul
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NrisimhaCommented:

Thank you Raul and - Happy New Year to you also  !!!


good luck

Nrisimha
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