I have a user in our office with this problem. When the user runs a search for an email in their Inbox, they get a list of results, then they scroll down to the bottom of the list where it says "Try searching All Mail Items". It displays all the results and their folder location of each email item.
Is there some reason why they can only successfully double click the items in this list that reside in their archive folder? If they click on any of the items located in their Inbox, Sent Mail, or other folders, it says , "Cannot Open this Item". They can open them by navigating directly to that folder, but can't open them from the "All Mail Items" search results window. It keeps saying "Cannot open this item"
We are using Outlook 2007, on Exchange 2007.
So far I have done the following to troubleshoot based on my research
1. Check/Un-check Cache Mode Settings
2. Rebuild indexing in Control Panel
Microsoft Windows XP Under See Also, click Other Control Panel Options, and then click Indexing Options.
Double-click Indexing Options.
Click Modify, select the check boxes for the locations you want to index, and then click OK.
Restart Outlook. --- after doing this, it didn't work.
3. Check instant searh options under Tools Menu
4. Check for Office patches -- all updated
I haven't been able to duplicate this on my Outlook..
I have been able to successfully open any email items from All Mail Items on all of my searches but the other user cannot.
My last resort is maybe re-installing the Office Suite but I'm not sure if this is software related.