The file 'asms' on windows xp pro service pack 3 cd is needed.

Here is the background on this issue.  The clients windows XP Pro machine was infected with spyware after removing the infections and the computer appearing to run clean we were told that the CD/DVD drive would not work.  
The issue appeared to be driver related but we were unable to make any cd/dvd drive work in the computer.  We have seen this issue in the past and it has been resolved by removing the upper and lower filter keys from the CD/DVD registry key, but unfortunately these keys do not exist in this situation.
We then decided to run a repair on the install (something that has worked on similar situations in the past) but in this situation the repair will not complete it comes up with the above message: The file 'asms' on windows xp pro service pack 3 cd is needed. Nothing we have tried will work, any ideas?  (a clean install is a absolute last resort for this PC b/c the client has a old software program that he no longer has the disk for)

One last note, I also tried going into the registry during the repair and creating the TEST folder to delete the upper and lower filters that is referenced by microsoft in this link, but the keys do not exist. http://support.microsoft.com/kb/311755

Thanks!
dslivingstonAsked:
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dslivingstonConnect With a Mentor Author Commented:
we were unable to resolve the issue with any suggested methods other than a clean install of the operating system.

Thanks for the suggestions.
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web_trackerCommented:
this error occurs when the service pk 3 is having problems accessing the optical drive. see this ms article to solve this issue http://support.microsoft.com/kb/311755
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web_trackerCommented:
Sorry I did not notice you already were there at the same article I was reffering to. Have you tried to do a system restore? Restoring system to an earlier date? Or run the sfc/ scannow to see if it will get your drive to be detected again.
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☠ MASQ ☠Commented:
By default the Upper/Lower filter entries don't exist in the registry, they appear because other CD writing tools insert them and this is  what often messes with optical drive behaviour.  What you are seeing though is more likely to be incipient hardware failure.
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web_trackerCommented:
Or it may be due to a corrupted optical drive driver, try going into the device manager and delete the optical drive driver and then scan for hardware changes to see if it will reinstall the correct driver for the drive.
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CallandorCommented:
Are you using the same installation CD to repair the OS as was used to install it?  It sounds like the two are not the same, in which case you may need to create a slipstreamed CD with SP3.
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web_trackerCommented:
YOu may also download the most recent firmware for the optical drive and flash the optical drive. If you know the model and manufacturer of your optical drive there may be firmware to flash the drive. Or you may find the firmware from the manufacturer of your computer.
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dslivingstonAuthor Commented:
I tried removing the drive and scanning for devices, but nothing we tried prior to running the repair worked. The CD/DVD is not being seen during the repair thus causing the error. I am fairly positive it is not a XP CD issue. Currently the computer is stuck in the repair loop and cannot continue because the install does not see the CD. Anyone have a suggestion on how to undo the first steps of the XP Repair or how to fix the issue from where I am currently stuck?  (One more thing, we have tried multiple CD/DVD drives with the same result.)

Thanks!
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CallandorCommented:
I think you could copy the contents of the CD to the C drive and point to C:\i386 or wherever the path is.  The CD could be copied on another machine and then copied over the network or onto a USB drive and then to the target machine.
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dslivingstonAuthor Commented:
No option fixed the issue. We had to reload the OS on the machine and that resolved the problem.
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