PC blue screen

For some strange reason, my PC just got a blue screen today, it happened twice so far, after I reboot, I checked the system logs and thsi is the only error I get.  Any idea's what this means or how to fix it?

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000027 (0x00000000baad0073, 0xfffff880078e4538, 0xfffff880078e3d90, 0xfffff880051baad7). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 122811-9297-01.

Log Name:      System
Source:        Microsoft Antimalware
Date:          12/28/2011 3:50:21 PM
Event ID:      3002
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      pcname.domain.org
Description:
Microsoft Antimalware Real-Time Protection feature has encountered an error and failed.
       Feature: Behavior Monitoring
       Error Code: 0x80004005
       Error description: Unspecified error
       Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft Antimalware" />
    <EventID Qualifiers="0">3002</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-12-28T23:50:21.000000000Z" />
    <EventRecordID>21732</EventRecordID>
    <Channel>System</Channel>
    <Computer>pcname.domain.org</Computer>
    <Security />
  </System>
  <EventData>
    <Data>%%860</Data>
    <Data>3.0.8402.0</Data>
    <Data>%%835</Data>
    <Data>%%842</Data>
    <Data>0x80004005</Data>
    <Data>Unspecified error </Data>
    <Data>5</Data>
  </EventData>
</Event>
DanNetwork EngineerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
I see a couple of references to CD/DVD.   Can you try disabling or removing the CD device and see it the problem persists?  .... Thinkpads_User
DanNetwork EngineerAuthor Commented:
i didnt make any changes to my DVD or CD, its been the same ever sine I got the computer, about 1 year ago.
JohnBusiness Consultant (Owner)Commented:
They are hardware devices and they fail. I am not saying for sure that is it, but I think it might be worth checking.

.... Thinkpads_User
10 Tips to Protect Your Business from Ransomware

Did you know that ransomware is the most widespread, destructive malware in the world today? It accounts for 39% of all security breaches, with ransomware gangsters projected to make $11.5B in profits from online extortion by 2019.

JohnBusiness Consultant (Owner)Commented:
Here is a link with some discussion about error code 0x027:

http://www.getansweronline.com/how-to-fix-0x027.php

It could also be driver corruption causing the error.  Have you checked carefully for malware?  .... Thinkpads_User
ded9Commented:
Upload minidump file here for analysis.

Location
C:\Windows\minidump



Ded9
DanNetwork EngineerAuthor Commented:
does the dump file contain any conf. info?
ded9Commented:
NO ...just has info about the faulty driver.



Ded9
nobusCommented:
that's the first time somebody asks that about a dmp file...
but no dmp file -  as stated from MS contains only technical data
DanNetwork EngineerAuthor Commented:
122811-11013-01.dmp 122811-9297-01.dmp

I added two since it crashed twice.
DanNetwork EngineerAuthor Commented:
Any help?
JohnBusiness Consultant (Owner)Commented:
>>> Any help?   <---- Did you check out the possibilities in the link I left you ?  Results?   And did you try disabling the CD/DVD at least to see ?  .... Thinkpads_User
DanNetwork EngineerAuthor Commented:
thankpads user, not yet, I'm leaving the office now, but I will do that when I return on Wednesday.
Thanks
ded9Commented:
Crash dump points to  mrxsmb10.sys.

To fix this issue ...install this hotfix from Microsoft website.

http://support.microsoft.com/kb/2563210


Make sure you download the right version ....64bit. Reboot computer after installing update.
Also make sure all windows updates are installed.

Can also try rename mrxsmb10.sys to mrxsmb10.old and then do sfc scannow...do this only if the hotfix or windows update is not able to resolve your issue.




Ded9
ded9Commented:
Pl ignore my previous comments ..follow the steps mentioned in my next post


Ded9
ded9Commented:
Updating comments

Crash dump points to  mrxsmb10.sys.

To fix this issue ...install this hotfix from Microsoft website.

The right hotifix

http://support.microsoft.com/kb/2612966


Make sure you download the right version ....64bit. Reboot computer after installing update.
Also make sure all windows updates are installed.

Can also try rename mrxsmb10.sys to mrxsmb10.old and then do sfc scannow...do this only if the hotfix or windows update is not able to resolve your issue.




Ded9

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
DanNetwork EngineerAuthor Commented:
What is mrxsmb10.sys, what exactly is that, what driver or application?
I will try the fix on Wednesday, as I am on vacation until then.
nobusCommented:
Mrxsmb10.sys with description Longhorn SMB Downlevel SubRdr is a driver file from company Microsoft Corporation belonging to product Microsoft® Windows® Operating System.
 The file is digitally signed from Microsoft Windows - Microsoft Time-Stamp Service
from : http://www.runscanner.net/lib/mrxsmb10.sys.html


 this can help also     http://support.microsoft.com/kb/955302
ded9Commented:
hope your question is answered.


Ded9
DanNetwork EngineerAuthor Commented:
Thanks guys for your help, I installed the hotfix so I'll see what happens.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.