I have a Windows Small Business Server 2003 (32-bit) fully patched with Windows Updates.
In the beginning (2007), the Fax Server worked great. In 2009, out of nowhere it stopped working. Applying Microsoft KB933804 hotfix resolved the problem.
Who knows why, but it just decided to stop working again. After re-applying Microsoft KB933804 hotfix and re-installing the modem driver it is now working again.
Over the years, many faxes just fail and the old fashion fax machine has to be used to successfully send them. When the faxes fail on the Fax Server, I see the following in the Fax Console Outbox "Extended Status" and in the Server Event Viewer: it says "Dialing", "Transmitting", then “The remote fax machine did not respond in time, and the call was terminated."
- I have a US Robotics 5670 v.92 PCI FaxModem. I am using the driver from http://www.usr.com/support/product-template.asp?prod=5670
- The driver is 11/18/2005 version 18.104.22.168.
- I have tried changing the maximum port speed from 115200 to 57600, 38400, 19200, and 9600 (current). I have checked that the I/O Range and IRQ do not conflict with any other COM port.
I was thinking of using an “Extra initialization command” (in device mange / device properties / advanced tab) but I’m not sure what to try. I know back in the day with Symantec’s WinFax and other faxing software applications this was necessary.
Any ideas I would greatly appreciate. I can make the change and send out one fax to a number I know that always fails and a number I know that always works to see if your suggestion resolves the problem.