Outlook Spam Filter
I have recently experienced a user that has been receiving email from a client perfectly fine until yesterday when the email went into the Outlook Spam folder. My client has received email from this user fine many time before.
Is there any particular reason why Outlook suddenly marked this email as spam?
I have added the email address and domain into the white list but would like to know what caused Outlook to suddenly mark the email as spam.
Thanks!
Kei
Is there any particular reason why Outlook suddenly marked this email as spam?
I have added the email address and domain into the white list but would like to know what caused Outlook to suddenly mark the email as spam.
Thanks!
Kei
ASKER
Hi Mark,
Thank you for the response.
What confuses me is that in one case, the client received the email perfectly fine and using the same email, received a reply with only a few simple words that I would not think would be acknowledged as spam to add to a score.
Kei
Thank you for the response.
What confuses me is that in one case, the client received the email perfectly fine and using the same email, received a reply with only a few simple words that I would not think would be acknowledged as spam to add to a score.
Kei
Hi Kei,
I'm unsure of how the algorithm actually works so god only knows how it constitutes what is spam or not. For some reason it picked out something in the reply. Either that or the user made a mistake and marked it as spam by accident.
Mark
I'm unsure of how the algorithm actually works so god only knows how it constitutes what is spam or not. For some reason it picked out something in the reply. Either that or the user made a mistake and marked it as spam by accident.
Mark
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@sflory: Did my answer help?
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As far as i know Microsoft use an algorithm to determine if an email is spam or not. If the score of the email is over a certain level it will mark it as spam and move it into the Junk folder.
Unless you whitelist a sender i dont think it matters how many emails you receive from them, as soon as they send something that receives a high enough score its sent to the junk folder.
Mark