need to get back to system restore from safe screen

I had to turn off system restore in order to run a test when I could not install PCtools antivirus.  For some reason I ended up with a blank screen not responding (cintiq).  I shut down the computer (probably big mistake) to try a new restart. Instead I get the screen with safe mode options or normal start. Normal does not work and safe mode does not let me restore.

Any suggestions how to get back to normal?
man4artAsked:
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Tony BarkdullConnect With a Mentor Commented:
Did you try the "Last Kown Good Configuration" option in the F8 boot menu?
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David WallConnect With a Mentor Commented:
You could try a repair install ,
http://www.michaelstevenstech.com/XPrepairinstall.htm

This will not get you to a restore point but it should fix the install.
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web_trackerConnect With a Mentor Computer Service TechnicianCommented:
in safemode go to a dos prompt (click your start button, go to run, type cmd, press enter). At the dos prompt type sfc /scannow this should replace the corrupted operating system files so you can but to windows in full mode.
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man4artAuthor Commented:
tbarkdull> thanks but didn't work.
WallD. can't even boot up so running that link impossible.

Web tracker> I followed your directions and get this message: 'The specific error code is 0x000006ba [The RPC server is unavailable]
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man4artAuthor Commented:
I forgot to add the line that preceded that message:

Window File Protection could not initiate a scan of protected system files.
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man4artAuthor Commented:
suggestions anyone?
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nobusConnect With a Mentor Commented:
you mean you cananot boot to an install cd?  you should do the repair install from CD
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nobusConnect With a Mentor Commented:
maybe you need to change the boot priority from the bios ( hit Del, or F2, or F10 key during boot - lookon bottom of screen)
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LabradorComputersConnect With a Mentor Commented:
Assuming turning off System restore did not complete, there may still be a copy of yourrestore points somewhere still. If this is the case then Microsoft describe this in their kb at the following site

http://support.microsoft.com/kb/307545

Try following this as far as you can, but when you get to step 8 is when you will know if the file is still there. If it is, then carry on with the instructions. If not, try web trackers sfc /scannow

If that fails, a repair install is the next thing to try.
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man4artAuthor Commented:
web tracker: I read the article and followed through as far as to rename a file called sfcfiles.dll to sfcfiles.old. That is where I stopped given I was concerned about screwing this up more than it is now. Am I in danger of doing so? If not then I will.

nobus: thanks but I am not booting to an install CD.  I assume this is now beyond my skill level since I do not have an install CD (just purchased this unit used from a reliable source. Unfortunately they are closed until next week and I have work to do).

as to the need to change boot priority from the bios. I am too much of a novice to understand that. Thanks anyway.

Seems this situation will have to be resolved on site or next week at a shop.

Just for the record, I may have screwed things by trying to install PCtools at the same time as updating Microsoft.  Shutting down restore and not turning it back on may have been a fatal mistake.  Unfortunately I was out of the room when the cintiq went black and the computer stopped responding, so if there was a message flashed or any thing I could have taken note of, I missed it.

thanks everyone for your assistance.
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rpggamergirlConnect With a Mentor Commented:
The error you got while running sfc /scannow in safe mode is to be expected due to Windows File Protection not running in safe mode.

Since you're able to still boot into safe mode, try troubleshooting while in that mode and see if you can undo the unsuccessful install of PC Tools and whatever you install before this happened. I assume that the PC is clean and it's the installation of program that had caused this.
See if it's listed in Add/remove programs and uninstall it there.
Disable startup items of programs in msconfig, try a clean boot, explains in this MS article --> http://support.microsoft.com/kb/310353
and uncheck these:
Click to clear the Process SYSTEM.INI File check box.
Click to clear the Process WIN.INI File check box.
Click to clear the Load Startup Items check box.

Verify that Load System Services and Use Original BOOT.INI are checked.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
Restart the computer and see if it boots normally, good luck.
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man4artAuthor Commented:
Hello rpggamergirl,

Unfortunately your suggestion did not work either. I read the MS article carefully and followed your directions but to no avail. This problem seems to be stubborn. I am going to install Windows 7 and say goodbye to this (until the next problem of course).

one thing I should note and perhaps was an issue: I could not locate Load Startup Items check box anywhere on my screen.  I proceeded without that step. Probably another issue.

Many thanks.  Question now is how to award all of you for your suggestions and help?
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rpggamergirlCommented:
Hi,

Sorry to hear the suggestion didn't work on this.
You don't have to award points(thanks for the kind thought) since we weren't able to fix the problem you may opt to delete the question and your points will be refunded.

But if you still want to award points to everyone, just click on the "Accept Multiple Solutions" button and you can distribute points that way.
Thanks for using Experts-Exchange!
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nobusConnect With a Mentor Commented:
you can try if thuis method helps :  
http://support.microsoft.com/kb/307545
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An easier way is to boot from a Bart PE CD (or UBCD4Win CD) and use the file manager for manipulating files. Here  the procedure :
1. rename c:\windows\system32\config\SYSTEM to c:\windows\system32\config\SYSTEM.bak
2. Navigate to the System Volume Information folder.
it contains some restore {GUID} folders such as "_restore{87BD3667-3246-476B-923F-F86E30B3E7F8}".
The restore points are in  folders starting with "RPx under this folder.
3. In such a folder, locate a Snapshot subfolder. This is an example of a folder path to the Snapshot folder:  C:\System Volume Information\_restore{D86480E3-73EF-47BC-A0EB-A81BE6EE3ED8}\RP1\Snapshot
4. From the Snapshot folder, copy the following file to the c:\windows\system32\config folder
 _REGISTRY_MACHINE_SYSTEM
5. Rename _REGISTRY_MACHINE_SYSTEM to SYSTEM
6. Exit Bart PE, reboot and test

Use a fairly recent restore point from at least a day or two prior to problem occurring .

** you can add the other hives also with this procedure

http://www.nu2.nu/pebuilder/       BARTPE
http://www.ubcd4win.com/            UBCD4WIN
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man4artAuthor Commented:
Everyone had excellent suggestions but sadly none worked. I admit I did not try the last since I gave up and just upgraded to Windows 7.  Thanks everyone. I appreciate all of your efforts to work this out.
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