I'm still new to fixing computers, but right now, I'm am in the process on merging all data on my 2 MyBook Essentials. The intention was to have all info on one drive and then backing it all up as a duplicate. Good idea, right? Yea, well, it seems one drive is dead before I could get the info off (at least that is what the guy at Western Digital said)
Can you help me?
Here are the specifics:
500G MyBook essentials drive - when plugged into USB port, it seems to start up but it is not recognized in Windows Explorer. If it does finally see it as a drive, when I click on the drive nothing happens. Usually Windows Explorer says "not responding".
I can see the drive in Disk Manager and in Device Driver, but I cannot access the files.
It does say I have 392gb out of 495gb free.
Can anyone help? The man on the phone at Western Digital gave me two sketchy/canned responses. One was for a loyalty reward for a new MyBook, the other suggestion was to go to Best Buy because there were too many errors for me to take care of. I didn't like those answers, so I'm here. Can someone help me - I just want to get the data off of there and then it can die...I promise!!