Outlook 2010 opens blank Excel attachment

One of my users is having a problem opening Excel attachments.  If we click on the attachment from outlook, Excel opens, but there is no worksheet and no data, just a grey Excel window.  This happens with ALL Excel attachments, even with no macros.  
If we save the file, it opens without issue, as well as any other file saved to the HDD.

I have tried to delete Office temp files, deleted internet temp files, disabled protected view in Excel and in Word trust centers (just in case), have also disabled all add-ins in Excel/Outlook/Word.  Macros are disabled also.  

After research, someone had said that if they click the File and Open, then cancel buttons the document shows, but this also did not work for us.

There are no error messages, excel does not hang.  Any help would be greatly appreciated.
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I have seen bizarre behavior like this be the results of a corrupt offline folder.  When the user has time, I would shut Outlook down, move the "OST" file from their profile and restart outlook.  This will cause a new OST to be generated and may fix any issues like this.

You can also try some of the command line switches "http://office.microsoft.com/en-us/outlook-help/command-line-switches-for-outlook-2010-HP010354956.aspx"  such as /safe or /safe:1  or /safe:3.

lesitAuthor Commented:
I didn't even think of the OST file.  Will try that next.  Have tried safe mode with no luck.
Blue Street TechLast KnightCommented:
Hi lesit!

Also try disabling your security software (namely anti-virus & anti-spyware applications) and re-test. The scanning engines with these applications are notorious for causing all sorts of trouble when they interface with mail clients.

Because the issue is dealing with other applications outside of Outlook you may want to try Windows in safe mode w/networking.

Let me know how it goes!
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Spike99On-Site IT TechnicianCommented:
It might be the view settings in Excel.

I had a user one time who somehow managed to save the Excel file way down at the bottom of the Excel main window when she was using a really big monitor. So, when someone else tried to open that file using a more normal-sized monitor, the Excel file appeared to be just a blank gray screen because it the spreadsheet was actually open outside of the viewable area shown in that smaller monitor.

The fix was to:
1. Open the file in Excel 2010
2. Click on the View tab in the Excel ribbon
3. Click on Arrange All in the Window section
4. Select Tiled and then click Ok.

That popped the spreadsheet back up to the top of the Excel main window so it was viewable again.

I hope this helps.


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Blue Street TechLast KnightCommented:
Just checking in on this. Did my solution help you?
Blue Street TechLast KnightCommented:
Did my solution help you?
lesitAuthor Commented:
None of the solutions worked.  I have since re-installed office and seems to be working ok.
Blue Street TechLast KnightCommented:
I’m glad you found a solution. Award your last comment as the solution (http:#a37532833).

In the future if you can provide us with faster feedback we can resolve the issue in a much timelier manner. For example if you try our suggestions and they don’t result in anything simple respond that they did not resolve the issue so that we can progress in the troubleshooting process.
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