lesit
asked on
Outlook 2010 opens blank Excel attachment
One of my users is having a problem opening Excel attachments. If we click on the attachment from outlook, Excel opens, but there is no worksheet and no data, just a grey Excel window. This happens with ALL Excel attachments, even with no macros.
If we save the file, it opens without issue, as well as any other file saved to the HDD.
I have tried to delete Office temp files, deleted internet temp files, disabled protected view in Excel and in Word trust centers (just in case), have also disabled all add-ins in Excel/Outlook/Word. Macros are disabled also.
After research, someone had said that if they click the File and Open, then cancel buttons the document shows, but this also did not work for us.
There are no error messages, excel does not hang. Any help would be greatly appreciated.
If we save the file, it opens without issue, as well as any other file saved to the HDD.
I have tried to delete Office temp files, deleted internet temp files, disabled protected view in Excel and in Word trust centers (just in case), have also disabled all add-ins in Excel/Outlook/Word. Macros are disabled also.
After research, someone had said that if they click the File and Open, then cancel buttons the document shows, but this also did not work for us.
There are no error messages, excel does not hang. Any help would be greatly appreciated.
ASKER
I didn't even think of the OST file. Will try that next. Have tried safe mode with no luck.
Hi lesit!
Also try disabling your security software (namely anti-virus & anti-spyware applications) and re-test. The scanning engines with these applications are notorious for causing all sorts of trouble when they interface with mail clients.
Because the issue is dealing with other applications outside of Outlook you may want to try Windows in safe mode w/networking.
Let me know how it goes!
Also try disabling your security software (namely anti-virus & anti-spyware applications) and re-test. The scanning engines with these applications are notorious for causing all sorts of trouble when they interface with mail clients.
Because the issue is dealing with other applications outside of Outlook you may want to try Windows in safe mode w/networking.
Let me know how it goes!
ASKER CERTIFIED SOLUTION
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ASKER
None of the solutions worked. I have since re-installed office and seems to be working ok.
I’m glad you found a solution. Award your last comment as the solution (http:#a37532833).
In the future if you can provide us with faster feedback we can resolve the issue in a much timelier manner. For example if you try our suggestions and they don’t result in anything simple respond that they did not resolve the issue so that we can progress in the troubleshooting process.
In the future if you can provide us with faster feedback we can resolve the issue in a much timelier manner. For example if you try our suggestions and they don’t result in anything simple respond that they did not resolve the issue so that we can progress in the troubleshooting process.
You can also try some of the command line switches "http://office.microsoft.com/en-us/outlook-help/command-line-switches-for-outlook-2010-HP010354956.aspx" such as /safe or /safe:1 or /safe:3.