I installed a new Exchange 2010 server running SP2 in an environment which had Exchange 2003. All of the users who had iPhones and Windows Phones are working fine after the upgrade. I did not change the virtual server names of the IIS server or the DNS names of the EAS server. From the end users' perspective there were no changes other than the look and feel of OWA.
However, several users with Droid phones cannot use Activesync anymore. They had been successfully using EAS with Exchange 2003.
When I look at the phone settings in OWA for each user having problems, I see this:
Device name: Not Available
Device model: htcheroc
Phone number: Not Available
Mobile network: Not Available
Device type: htcheroc
Device ID: HTCAndc165a94c
Device IMEI: Not Available
Device OS: Not Available
Device language: Not Available
User agent: Android-EAS/0.1
Access state: Access Denied
Access set by: Security Policy Application
Policy applied: Default - Applied in full
Policy updated: 12/31/2011 1:23 PM
ActiveSync version: 12.1
Before I start making changes to EAS policies, is anyone aware of any quick fixes? Could there be an issue that Google (Android) needs to address? This is happening with several different Android devices.
Any help is greatly appreciated.