IT department KPIs and SWOT creation

I am a new IT Director with a fairly new company and need to write up department KPIs and business analysis and SWOT.  We have 3 offices and 3 help desk techs. I am currently creating all IT policies as none exist.

I've never done this, so does anyone have any samples and directions to creating these?

Thanks!
WPC479Asked:
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ee_reachCommented:
Wikipedia.org has a fairly good article on kpi's - both the general description and four specific measurements for IT, three of which have their own pages.
KPI:  http://en.wikipedia.org/wiki/Performance_indicator
Four example measurements:
http://en.wikipedia.org/wiki/Availability
http://en.wikipedia.org/wiki/Mean_time_between_failure
http://en.wikipedia.org/wiki/Mean_time_to_repair
Unplanned Activity (no page here)

Of course, there are lots of other IT KPIs, but what those are will be driven out in part by your policy development process and also what is emphasized/important to others in your organization.

About.com also has an extensive article on KPI's.  It starts here and goes two pages, plus it has several more articles in the "Related Articles" section.
http://management.about.com/cs/generalmanagement/a/keyperfindic.htm

Wikipedia also has a good article on SWOT:
http://en.wikipedia.org/wiki/SWOT_analysis
Here is another good one from "Mind Tools".  It also has a worked example.
http://www.mindtools.com/pages/article/newTMC_05.htm

You also mentioned Business Analysis.  But how you would proceed with business analysis really depends on the details of what you want to analyze.  Wikipedia is pretty good here too, as it also lists some of the different kinds of analysis you may have to consider.  Here is the main article:
http://en.wikipedia.org/wiki/Business_analysis
And here are some links to their sub-categories, but which will interest you will depend greatlly on what you need to analyze:
http://en.wikipedia.org/wiki/Business_architecture
http://en.wikipedia.org/wiki/Feasibility_study
http://en.wikipedia.org/wiki/Business_opportunity
http://en.wikipedia.org/wiki/Business_case
http://en.wikipedia.org/wiki/Risk_assessment

Their article goes on with more examples, but the above will give you a good launching point and lots to think about.  

Good luck at the new job!

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WPC479Author Commented:
Very useful links
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