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I am a new IT Director with a fairly new company and need to write up department KPIs and business analysis and SWOT. &nbsp;We have 3 offices and 3 help desk techs. I am currently creating all IT policies as none exist. <br />
<br />
I've never done this, so does anyone have any samples and directions to creating these?<br />
<br />
Thanks!
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I am a new IT Director with a fairly new company and need to write up department KPIs and business analysis and SWOT.  We have 3 offices and 3 help desk techs. I am currently creating all IT policies as none exist. 

I've never done this, so does anyone have any samples and directions to creating these?

Thanks!

IT department KPIs and SWOT creation

IT Administration is the processes and best practices for programming and development, and incorporates methodologies for managing activities and projects. Common methodologies include waterfall, prototyping, iterative and incremental development, spiral development, rapid application development, extreme programming and various types of agile methodology. The life-cycle "model" is a more general term for a category of methodologies, and a software development "process" a more specific term to refer to a specific process chosen by a specific organization.

IT Administration

Quality assurance (QA) is a way of preventing mistakes or defects in products and systems, and avoiding problems when delivering solutions or services to customers. QA is applied to software to verify that features and functionality meet business objectives, and that code is relatively bug free prior to shipping or releasing new software products and versions. Quality assurance comprises administrative and procedural activities implemented in a quality system so that requirements and goals for a product, service or activity will be fulfilled. Two principles included in quality assurance are: "Fit for purpose" (the product should be suitable for the intended purpose); and "right first time" (mistakes should be eliminated).