IT department KPIs and SWOT creation

I am a new IT Director with a fairly new company and need to write up department KPIs and business analysis and SWOT.  We have 3 offices and 3 help desk techs. I am currently creating all IT policies as none exist.

I've never done this, so does anyone have any samples and directions to creating these?

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ee_reachCommented: has a fairly good article on kpi's - both the general description and four specific measurements for IT, three of which have their own pages.
Four example measurements:
Unplanned Activity (no page here)

Of course, there are lots of other IT KPIs, but what those are will be driven out in part by your policy development process and also what is emphasized/important to others in your organization. also has an extensive article on KPI's.  It starts here and goes two pages, plus it has several more articles in the "Related Articles" section.

Wikipedia also has a good article on SWOT:
Here is another good one from "Mind Tools".  It also has a worked example.

You also mentioned Business Analysis.  But how you would proceed with business analysis really depends on the details of what you want to analyze.  Wikipedia is pretty good here too, as it also lists some of the different kinds of analysis you may have to consider.  Here is the main article:
And here are some links to their sub-categories, but which will interest you will depend greatlly on what you need to analyze:

Their article goes on with more examples, but the above will give you a good launching point and lots to think about.  

Good luck at the new job!

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WPC479Author Commented:
Very useful links
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