HP Remote Assistant gets "object reference not set to an instance of an object"

When trying to run HP Remote Assistant, get the error "object reference not set to an instance of an object"
packdan4Asked:
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Jeff PerkinsOwnerCommented:
What are you trying to do with HP Remote assistance?  That software is extremely buggy, and usually not worth trying to find a fix for. It's very unlikely that even HP could find a fix for their own software.  
   However, if you will telll me what you are trying to accomplish I may be able to help you do what you want without using the HP stuff.
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packdan4Author Commented:
Since I am away from home quite a bit, I was trying to set it up so I could use Remote Assistant to look at our home PC when my wife has issues/questions about something. That was the main reasoning. May not seem overly important, but when it's not working and she needs to use it, can become a big issue, ya know.....
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Jeff PerkinsOwnerCommented:
Oh yes, I'm quite familiar with the situation, and there is a much much better solution available.  
It's free for perssonal use, I use it in my business for remote supporting my clients. It is much faster and easier to use than most remote clients that I've tried over the years.
Go to: http://www.ammyy.com/en/downloads.html
Download the v3 exe to a folder on your computer, then create a shortcut to it and name it something your wife can find easily.  
Put the same file on the computer you are going to use to remote in, and when she has a problem, just have her open the program and it will give you a client id, you put that client id in your remote side and connect.... botta boom, botta bing, you have full view and control.  
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