HP printer

Hi all

Having trouble installing a hp c4485 printer when installing it says

There has been a serious error under the installation
The installer has encountered unexpected error installing this package. This may indicate a problem with this package.
The error code is 2502

error MSI.DOTWRP40

Thanks Davy
LVL 6
davy999Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

frajicoCommented:
Are you installing the lasted driver software package from www.hp.com -> Drivers?

Are you installing under Windows 7 or Windows XP? If Windows 7, try to ejecute the setup.exe with Administrative priviledges.

Are you installing with Full installation option? Try the Minimal installation option
davy999Author Commented:
Drivers are from hp.com
tried with admin priviledges
i could only find one installation and that was full version
nobusCommented:
can you test the install on another pc - to be sure where the problem comes from?
davy999Author Commented:
Just installed it on another pc works fine. So it the pc maybe the installer
nobusCommented:
What Os do you have?  maybe running sfc, or a repair can help

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.