Link to home
Start Free TrialLog in
Avatar of davy999
davy999Flag for Denmark

asked on

HP printer

Hi all

Having trouble installing a hp c4485 printer when installing it says

There has been a serious error under the installation
The installer has encountered unexpected error installing this package. This may indicate a problem with this package.
The error code is 2502

error MSI.DOTWRP40

Thanks Davy
Avatar of frajico
frajico

Are you installing the lasted driver software package from www.hp.com -> Drivers?

Are you installing under Windows 7 or Windows XP? If Windows 7, try to ejecute the setup.exe with Administrative priviledges.

Are you installing with Full installation option? Try the Minimal installation option
Avatar of davy999

ASKER

Drivers are from hp.com
tried with admin priviledges
i could only find one installation and that was full version
Avatar of nobus
can you test the install on another pc - to be sure where the problem comes from?
Avatar of davy999

ASKER

Just installed it on another pc works fine. So it the pc maybe the installer
ASKER CERTIFIED SOLUTION
Avatar of nobus
nobus
Flag of Belgium image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial