OWA languageselection.aspx loop for just one user

I'm having what appears to be a redirect loop for just one user (that I know of) in owa.

This happens for the same user on multiple machines, both inside and outside of the local network.

cpu will sit at 1% or so on the exchange server and very low on the user's system until I log in with the user's credentials.  Then it will jump to 30% on both processors of both machines.  It will stay that way until I reset IIS or close the owa window at which time all goes back to normal percentages.

We have recently completed a conversion from Exchange 2003 to 2010 and this particular user was disabled before the move and re-enabled and moved to a new department just today.

In the shell, I set the mailbox language to en-US per one post I read, but that didn't seem to help.

Any Ideas?

-greg
OuttaCyTEAsked:
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E_T_BCommented:
Disable OWA for the user, Re-enable.
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OuttaCyTEAuthor Commented:
No Joy.

I disabled owa in Mailbox Features.  Tried to see what would happen.  No difference.

I then re-enabled and tried again.  No difference.

-g
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LeeDerbyshireCommented:
Do they actually get to see the language selection page in the browser?  Does it make any difference if they select the Basic GUI when they logon?
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OuttaCyTEAuthor Commented:
No, they do not see that page.

I've tried it a couple of different ways, but haven't exhaustively tried all of the variations.

I did try completely deleting the account & mailbox.  Wait until the mailbox was cleaned up and re-added the account & mailbox.

Now I've got a access denied issue that I've got to work out.  Probably a permissions problem - I just haven't chased that down yet.

-g
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OuttaCyTEAuthor Commented:
I've apparently gotten around the access denied error.  That's not popping up but the loop is back.  But it's showing on the auth page, not the localization page as before.

Do I need to open up the account via (desktop) Outlook before I can use the OWA?

-g
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LeeDerbyshireCommented:
No, you don't.  Can you find and post for us the iis log entries generated when the user tries to log in to owa?
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OuttaCyTEAuthor Commented:
I've attached clippings from a log from "baduser", the one that loops, and one from "gooduser" which doesn't.

It doesn't seem to matter where I run the test from, the looping ids (now two of them) always loop.  from the same machine, same login, I can access another that works.  I can switch between them and the good one works, the bad one loops.

-greg
Log-of-Loop-in-Language-aspx.txt
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OuttaCyTEAuthor Commented:
OK, found it.

I could have sworn I've double and triple checked it, but the owa folder was re-directing to itself.

why this was only hurting some users is a mystery to me, but unchecked the box and presto it's working.

-greg
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OuttaCyTEAuthor Commented:
Found the owa location was redirecting to itself.  Unchecking solved the problem.
-greg
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Mike_CrowleyCommented:
perhaps because the new users encounter /owa/languageselection.aspx whereas the older users who have already logged in do not.
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