Printing PDFs from email go to documents first then disappears

We have a user on Win7 / Office 2010 (lastes patches)  who gets PDFs as an email attachment but when he tries to print them Reader (latest version) makes him save then it first then lets him pick a printer but the document never prints. Any ideas?
LarryDAHAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

dmwynneCommented:
Try checking print as image in the print dialog box.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
LarryDAHAuthor Commented:
You mean as one of the targets of the print job? The default printer for the user is a network printer (the issue happens regardless of which printer is selected) but it wants to save the file as a document when you click on the printer icon before you have a chance to select the target printer.
0
dmwynneCommented:
I was thinking you were getting the print dialog but sounds like you are not.  So is this only occurring for pdfs attached in outlook?  They can print a pdf outside of outlook but if they try to print an email with attached files it does not work.

Try clearing the olk file.

http://www.groovypost.com/howto/microsoft/outlook/find-the-microsoft-outlook-temporary-olk-folder/
0
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

Nadir ALTINBASElec.&Elctro.Engr.Commented:
The first Solution .................................................................................................................

Re-create the PDF file

If you have the original source file that the PDF was created from, re-create the PDF.

Open the file in the original program (such as a word processing or a page layout program).

Choose File > Print, and then choose the option to save the file as a PDF.

Open the new PDF, and try printing again.

The second solutionis as follows;

Software

restart your computer

Restart you computer, then open the file again. It is surprising how often simply restarting your

computer solves a problem. Restarting a computer clears its memory and memory cache.
0
LarryDAHAuthor Commented:
Well, it turns out that the user had 'Print to File' check among the print options. That is why the file wanted to save to a folder location first then when it seemed to be printing it making a .prn file instead.
0
LarryDAHAuthor Commented:
Not an exact soluton but it did get me thinking about some of the pirnt options that are not normally used and helped me find a soultion.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Productivity Apps

From novice to tech pro — start learning today.