Laptop won't start properly


I am working on an HP Pavilion dv6 laptop with Win7 OS.  The laptop was working fine, until one day I started it, and it gives me the option of going into safe mode or starting normally - because "windows did not shut down properly".

If I go into safe mode, Windows starts fine.  However, whenever I restart the computer and choose the option to start normally, the Welcome screen stays up seemingly forever, without advancing.  

I've already tried taking the battery out, holding down the start button for a few seconds and putting it back in.  And running it on just battery power.  Neither of these steps works.

What could my problem be?  Thanks
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Steven CarnahanNetwork ManagerCommented:
Was this an upgrade from Vista?
Aaron TomoskySD-WAN SimplifiedCommented:
Safe mode, schedule a checkdisk on restart (my computer, properties the drive, tools)
This may sound stupid and might be but did you try it without the battery and only with AC power?
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--TripWire--Author Commented:
Ok thanks, I'll try that - but I forgot to mention, if you leave the startup running, the screen turns bright orange.
--TripWire--Author Commented:
That doesn't sound stupid bz43, but I tried, and no success. Thanks
Steven CarnahanNetwork ManagerCommented:
There are several issues that could cause this:

1. A corrupt administrative account (Need to go into safe mode and create a new one)
2. Drivers (even if they are not recently installed may need updating because of Windows updates)

just to name a couple.
Sean ScissorsProgram Analyst IICommented:
Before doing anything to drastic if you can get into safe mode then it sounds like it could definitely be a driver or software issue. I would first suggest trying to run a clean boot into normal Windows. If that works, then more then likely it's something fairly easy to fix. If you don't know how to do a clean boot just go to Start-Run and type "msconfig". From there under the "General" tab just select "Diagnostic Startup". It basically is like safe-mode but still in normal windows mode. There are differences so don't call it "Normal-safe-mode" haha. Even still, give that a try and if it works then I can help you troubleshoot what program/driver is causing the problem. It's usually no fun task to figure it out as it is more just a trail and error kind of thing.

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Try to do what Scissors85 has asked you to do. This is the best way you can figure out what is wrong.

Start > Run > msconfig - System Configuration Utility comes up.
Goto Services tab - At the bottom, there is "Hide All Microsoft Services" box. Check it.
Then click on Disable All. This disabled all Third party/Non Microsoft services. Hit Apply.

Then goto - Startup tab - Click Disable All. Apply, Close and Restart.

If it keeps coming back to Safe Mode screen,  then try hitting  F8 on startup. You should get an option "Disable Automatic Restart on System Failure". This should notify you of any error that might be popping up but not visible to the eye.

Revert for any questions.

Good Luck.

i hope i am wrong, but the DV6 series has many troubles with the bad video chips, that need to be refluxed
here a you tube :
Anuj BhatiaDirectorCommented:
Hey you can try all these thing what is been recommended that is the best thing to do if all the fails then you can try a System Restore to a date when it was working fine.. that shd get u bck in action.

Keep me posted.


--TripWire--Author Commented:
Sorry for the late reply - thanks for the replies (especially Scissors85).  After disabling a bunch of different applications, it turned out the AV was wonky, so I gave it a change to Kaspersky.
Thanks again.
Sean ScissorsProgram Analyst IICommented:
Glad you figured it out. Like I said it simply sounded like it was hanging on startup so some program that was trying to start was in an infinite loop essentially. Common issue that happens usually because of drivers and it happens opposite where you can't shut down the comp because something just won't end (a program).
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