blackberry torch centre button (ok button)

i have a blackberry torch device where the centre button doesnt function at all.

removed the battery and inserted again, but still the same issue

any clue

LVL 1
kurajeshSenior Systems AnalystAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Mike SullivanDirectorCommented:
Hi Kurajesh,

Is it just the push-to-select function that isn't working or does the button not even allow you to navigate around the screen? Either way, it sounds like the handset has a physical fault. If the unit is still under warranty, get it repaired or exchanged. If the unit isn't under warranty, you may need to pay for a repair.

Hope this helps,

Mike
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Iain MacMillanIT Regional Manager - UKCommented:
usually with hard pressure from being in a pocket or something similar, the contact membrane underneath that 'click' is likely punctured, therefore the system does not acknowledge the press.  As MikeTheRelic says, you need to put it in for repair as the whole button/keypad membrane will need replaced and its a sealed unit unless you have one of the very small T5 & T6 torx screwdriver kits to do the repair yourself (and source the part).  Your carrier can normally do this repair under warranty, or any decent mobile shop, if its out of warranty.

My kit came from this site - http://www.bbworld.co.uk/blackberry/blackberry-tool-kit-p-689.html
0
kurajeshSenior Systems AnalystAuthor Commented:
yes in fact is was the hardware issue, replaced the trackpad, thanks a lot
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
BlackBerry

From novice to tech pro — start learning today.