blackberry torch centre button (ok button)

i have a blackberry torch device where the centre button doesnt function at all.

removed the battery and inserted again, but still the same issue

any clue

kurajeshSenior Systems AnalystAsked:
Who is Participating?
Mike SullivanConnect With a Mentor DirectorCommented:
Hi Kurajesh,

Is it just the push-to-select function that isn't working or does the button not even allow you to navigate around the screen? Either way, it sounds like the handset has a physical fault. If the unit is still under warranty, get it repaired or exchanged. If the unit isn't under warranty, you may need to pay for a repair.

Hope this helps,

Iain MacMillanConnect With a Mentor IT ManagerCommented:
usually with hard pressure from being in a pocket or something similar, the contact membrane underneath that 'click' is likely punctured, therefore the system does not acknowledge the press.  As MikeTheRelic says, you need to put it in for repair as the whole button/keypad membrane will need replaced and its a sealed unit unless you have one of the very small T5 & T6 torx screwdriver kits to do the repair yourself (and source the part).  Your carrier can normally do this repair under warranty, or any decent mobile shop, if its out of warranty.

My kit came from this site -
kurajeshSenior Systems AnalystAuthor Commented:
yes in fact is was the hardware issue, replaced the trackpad, thanks a lot
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.