Cannot activate Blackberry with replacement Exchange server

Our exchange server 2007 crashed and we built a new one to replace it. Now, we cannot activate blackberrys whose mailboxes are on the new exchange server. There are other exchange servers in the organisation and we can activate mailboxes that are on those, but not the new exchange server.
DonKwizoteAsked:
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Madan SharmaConsultantCommented:
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DonKwizoteAuthor Commented:
Thanks but I'm not sure that's the solution I'm after.
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Madan SharmaConsultantCommented:
you also need to assign the permission to service account of BES check this:-
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02276
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DonKwizoteAuthor Commented:
Thanks, I will try that.
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Madan SharmaConsultantCommented:
OK, Please keep updating us if you have any further issue... :)
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wyatt96484Commented:
What is the actual error when trying to activate the device?
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DonKwizoteAuthor Commented:
Thanks
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