viewmail 4.2 and Outlook 2010 quit working

I recreated a users roaming profile and now viewmail doesn't work.
It acts like it isn't installed, the icon doesn't change and the play button toolbar doesn't appear when you open the VM message in Outlook.
I have uninstalled / re-installed, the template is in the viewmail folder.
any ideas?
GoHuskersAsked:
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ded9Commented:
Enable viewmail addin in outlook

http://www.addictivetips.com/windows-tips/office-outlook-2010-add-in-manager/


Restart outlook and check.



Ded9
GoHuskersAuthor Commented:
tried but no help. There wasn't anything disabled or not checked regarding viewmail.
ded9Commented:
If you click the above link you get an option to select disabled items....what do you see when u select that option and click go.



Ded9
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ded9Commented:
Check whether the software is installed...if get any error during install then post it.



Ded9
GoHuskersAuthor Commented:
not disabled and no errors when re-installing
ded9Commented:
Try installing the latest version of view mail

Or

Close outlook-uninstall view mail - restart computer- now right click on the view mail setup file- click compatibility tab- select xp from the list and click ok....now install view mail...restart and check outlook.



Ded9
GoHuskersAuthor Commented:
will try 1st thing tomorrow morning
thanks
GoHuskersAuthor Commented:
gave compatibilty a shot but...
it grays out the compatibility choices so I was unable to try XP etc.
haven't downloaded latest version
I have this identicles set up running on 7 other users without a problem but ever since I re-cretaed her profile it hasn't worked.  Do you think it is in the registry?
ded9Commented:
Just to confirm - is viewmail addin listed in outlook addins



Ded9
GoHuskersAuthor Commented:
sorry I forgot to complete this.
I ended up deleting / recreate outlook profile and it fixed it!!
ded9Commented:
You can close this question if no help is required.



Ded9

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GoHuskersAuthor Commented:
You should get some points for the effort.
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