Laptop wireless not working - SysLog error: Extensible Authentication Protocol service terminated

I have a laptop that recently stopped connecting to the wireless network.  The LAN connection works fine.

The laptop is an HP EliteBook 8440p running Win7 Pro 32 w/4GB RAM and a SSD drive.

A review of the event logs shows the following:

--------------------------------------------
Log Name:      System
Source:        Service Control Manager
Date:          1/5/2012 10:54:08 AM
Event ID:      7023
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      HHI-LT-10-025.jernberg.local
Description:
The Extensible Authentication Protocol service terminated with the following error:
The system cannot find the file specified.


--------------------------------------------
Log Name:      System
Source:        Service Control Manager
Date:          1/5/2012 10:54:08 AM
Event ID:      7001
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      HHI-LT-10-025.jernberg.local
Description:
The WLAN AutoConfig service depends on the Extensible Authentication Protocol service which failed to start because of the following error:
The system cannot find the file specified.

--------------------------------------------
Log Name:      Application
Source:        Windows Error Reporting
Date:          1/5/2012 10:51:11 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      HHI-LT-10-025.jernberg.local
Description:
Fault bucket , type 0
Event Name: NetworkDiagnosticsFrameworkV3
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft
P2: Dot3HelperClass [1.0]
P3: 1
P4: 0
P5: {00000000-0000-0000-0000-000000000000}
P6: Dot3HelperClass [1.0]
P7: {4DA030B8-86E5-4b6a-A879-2FFF8443B527}
P8: e1k6232.sys
P9: 11.5.4.0 19/11/2009
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_Microsoft_95475770dfaf48449d7630eabd71205f3e839_2b831a08

Analysis symbol:
Rechecking for solution: 0
Report Id: 1594eb46-37b5-11e1-b884-705ab6a95996
Report Status: 6


--------------------------------------------

I've run virus scans, HP and Windows updates, SFC /SCANNOW and hardware diagnostics without success.

Thanks for any help you can provide.
SoftwarePilotAsked:
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Robert Sutton JrSenior Network ManagerCommented:
Looks like a wireless authentication failure. Are you using Windows native software for wireless negotiation> If so, try running the setup again. If not, uninstall and reinstall your wireless client config software.
0
steveamooreCommented:
Does your laptop have a switch or button to turn on/off wireless access?  Check to see that it is on.  If it does not light up or work when turned on the internal wireless NIC could have gone out.
0
SoftwarePilotAuthor Commented:
Thanks for your replies.

There is an HP Wireless Assistant installed but it only enables/disables the adapter.  The hardware is enabled via this assistant and also the blue indicator at the top of the keyboard is lit.

The Network Connections window indicates: Wireless Network Connection - Not connected.

Opening the adapter properties, all the correct protocols and device drivers appear to be there.

EAP seems like a protocol-level service but I'm not up on networking stacks so am not sure how to repair / reinstall this item.
0
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Robert Sutton JrSenior Network ManagerCommented:
Try this:
Start>Run> type in cmd and hit enter. Or open command prompt w/ ADMIN privelages.
Type in the following:
net localgroup administrators localservice /add
 net localgroup administrators networkservice /add
 exit
 
Then reboot.
 
Let me know.
0
Robert Sutton JrSenior Network ManagerCommented:
Forgot to add this to my above statement: Make sure you hit ENTER after entering each command.
0
ded9Commented:
Can you connect to wireless in safe mode with networking.

If yes then problem might be caused by your security software...uninstall your security software and check.



Ded9
0
SoftwarePilotAuthor Commented:
Sorry, no luck with the "net" commands.  The behavior is the same.  No wireless networks show up in the lower-right pop up and the diagnostics say, "The Windows wireless service is not running on this computer"

I have to leave for the day but will pick it up tomorrow if you have any more suggestions.

Thanks.
0
SoftwarePilotAuthor Commented:
I tried rebooting to Safe Mode but the wireless still doesn't work and I still get the event log error, "The Extensible Authentication Protocol service terminated with the following error:
The system cannot find the file specified"

Any idea how to reinstall this component or find out what file it is that can't be found?

Thanks.
0
ded9Commented:
Launch device manager- click on show hidden devices on the top - now check for any redx or yellow exclamation in device manager.




Ded9
0
SoftwarePilotAuthor Commented:
Nope.  All are good.

This appears to be a service configuration issue, not a driver or device issue.  I think I just need to find out how the EAP service fits into the network operation and fix it.
0
ded9Commented:
Do you have kaspersky installed



Ded9
0
SoftwarePilotAuthor Commented:
No, Symantec Endpoint Protection.
0
ded9Commented:
Go to Extensible Authentication Protocol  service registry ...export the registry and upload it here for analysis.



Ded9
0
ded9Commented:
You can rename

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\EapHost to EapHost2

Then download this registry and run it...reboot computer and check.




Ded9
eap.reg
0
ded9Commented:
After rebooting start Extensible Authentication Protocol  service and then connect to your wireless.



Ded9
0
SoftwarePilotAuthor Commented:
I think I'm on to something. I dug into the registry looking for the EapHost and found the same key you're referencing.

I noticed that it refers to several files that aren't on the target laptop.  The Peer... entries under the [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost\Methods\8086\18] key point to the folder, C:\Program Files\Intel\WiFi, which doesn't exist on this laptop.

There are other folder for Intel but not the WiFi folder.  This is very strange as the wi-fi was working the last time I pulled this out of storage.

I haven't been able to locate the Intel drivers for this laptop yet but I'm thinking that maybe reinstalling the suite will fix the problem.

Does this sound correct?



Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost]
"DisplayName"="@%systemroot%\\system32\\eapsvc.dll,-1"
"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
  74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
  00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\
  6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,00,00
"Description"="@%systemroot%\\system32\\eapsvc.dll,-2"
"ObjectName"="localSystem"
"ErrorControl"=dword:00000001
"Start"=dword:00000003
"Type"=dword:00000020
"DependOnService"=hex(7):52,00,50,00,43,00,53,00,53,00,00,00,4b,00,65,00,79,00,\
  49,00,73,00,6f,00,00,00,00,00
"ServiceSidType"=dword:00000001
"RequiredPrivileges"=hex(7):53,00,65,00,54,00,63,00,62,00,50,00,72,00,69,00,76,\
  00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,44,00,65,00,62,00,75,00,\
  67,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,\
  00,49,00,6d,00,70,00,65,00,72,00,73,00,6f,00,6e,00,61,00,74,00,65,00,50,00,\
  72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,00,00
"FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
  00,01,00,00,00,c0,d4,01,00,01,00,00,00,c0,d4,01,00,00,00,00,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost\Methods]

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost\Methods\311]
"Name"="Microsoft"

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost\Methods\311\254]

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost\Methods\311\254\14122]

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost\Methods\31913]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost\Methods\31913\13]
@=""
"PeerDllPath"="C:\\Program Files\\Verizon Wireless\\VZAccess Manager\\PctelEapPeer.dll"
"PeerFriendlyName"="SmithMicro Eap-TLS Peer"
"PeerInvokePasswordDialog"=dword:00000000
"PeerInvokeUsernameDialog"=dword:00000000
"Properties"=dword:00280000
"TreatAsMsMethod"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost\Methods\31913\17]
@=""
"PeerDllPath"="C:\\Program Files\\Verizon Wireless\\VZAccess Manager\\PctelEapPeer.dll"
"PeerFriendlyName"="SmithMicro LEAP Peer"
"PeerInvokePasswordDialog"=dword:00000000
"PeerInvokeUsernameDialog"=dword:00000000
"Properties"=dword:00280000
"TreatAsMsMethod"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost\Methods\31913\21]
@=""
"PeerDllPath"="C:\\Program Files\\Verizon Wireless\\VZAccess Manager\\PctelEapPeer.dll"
"PeerFriendlyName"="SmithMicro Eap-TTLS Peer"
"PeerInvokePasswordDialog"=dword:00000000
"PeerInvokeUsernameDialog"=dword:00000000
"Properties"=dword:00280000
"TreatAsMsMethod"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost\Methods\31913\25]
@=""
"PeerDllPath"="C:\\Program Files\\Verizon Wireless\\VZAccess Manager\\PctelEapPeer.dll"
"PeerFriendlyName"="SmithMicro Eap-PEAP Peer"
"PeerInvokePasswordDialog"=dword:00000000
"PeerInvokeUsernameDialog"=dword:00000000
"Properties"=dword:00280000
"TreatAsMsMethod"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost\Methods\31913\43]
@=""
"PeerDllPath"="C:\\Program Files\\Verizon Wireless\\VZAccess Manager\\PctelEapPeer.dll"
"PeerFriendlyName"="SmithMicro Eap-Fast Peer"
"PeerInvokePasswordDialog"=dword:00000000
"PeerInvokeUsernameDialog"=dword:00000000
"Properties"=dword:00280000
"TreatAsMsMethod"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost\Methods\8086]
@="Intel"

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost\Methods\8086\18]
@=""
"PeerConfigUIPath"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,\
  00,6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,49,00,6e,00,74,00,65,00,\
  6c,00,5c,00,57,00,69,00,46,00,69,00,5c,00,62,00,69,00,6e,00,5c,00,65,00,61,\
  00,70,00,75,00,69,00,2e,00,64,00,6c,00,6c,00,00,00
"PeerDllPath"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,\
  00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,49,00,6e,00,74,00,65,00,6c,00,\
  5c,00,57,00,69,00,46,00,69,00,5c,00,62,00,69,00,6e,00,5c,00,65,00,68,00,5f,\
  00,65,00,61,00,70,00,5f,00,73,00,69,00,6d,00,2e,00,64,00,6c,00,6c,00,00,00
"PeerFriendlyName"="EAP-SIM"
"PeerIdentityPath"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,\
  00,6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,49,00,6e,00,74,00,65,00,\
  6c,00,5c,00,57,00,69,00,46,00,69,00,5c,00,62,00,69,00,6e,00,5c,00,65,00,61,\
  00,70,00,75,00,69,00,2e,00,64,00,6c,00,6c,00,00,00
"PeerInteractiveUIPath"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,\
  61,00,6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,49,00,6e,00,74,00,65,\
  00,6c,00,5c,00,57,00,69,00,46,00,69,00,5c,00,62,00,69,00,6e,00,5c,00,65,00,\
  61,00,70,00,75,00,69,00,2e,00,64,00,6c,00,6c,00,00,00
"PeerInvokePasswordDialog"=dword:00000000
"PeerInvokeUsernameDialog"=dword:00000000
"PeerRequireConfigUI"=dword:00000000
"Properties"=dword:00280000

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost\Methods\8086\21]
@=""
"PeerConfigUIPath"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,\
  00,6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,49,00,6e,00,74,00,65,00,\
  6c,00,5c,00,57,00,69,00,46,00,69,00,5c,00,62,00,69,00,6e,00,5c,00,65,00,61,\
  00,70,00,75,00,69,00,2e,00,64,00,6c,00,6c,00,00,00
"PeerDllPath"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,\
  00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,49,00,6e,00,74,00,65,00,6c,00,\
  5c,00,57,00,69,00,46,00,69,00,5c,00,62,00,69,00,6e,00,5c,00,65,00,68,00,5f,\
  00,65,00,61,00,70,00,5f,00,74,00,74,00,6c,00,73,00,2e,00,64,00,6c,00,6c,00,\
  00,00
"PeerFriendlyName"="EAP-TTLS"
"PeerIdentityPath"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,\
  00,6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,49,00,6e,00,74,00,65,00,\
  6c,00,5c,00,57,00,69,00,46,00,69,00,5c,00,62,00,69,00,6e,00,5c,00,65,00,61,\
  00,70,00,75,00,69,00,2e,00,64,00,6c,00,6c,00,00,00
"PeerInteractiveUIPath"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,\
  61,00,6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,49,00,6e,00,74,00,65,\
  00,6c,00,5c,00,57,00,69,00,46,00,69,00,5c,00,62,00,69,00,6e,00,5c,00,65,00,\
  61,00,70,00,75,00,69,00,2e,00,64,00,6c,00,6c,00,00,00
"PeerInvokePasswordDialog"=dword:00000000
"PeerInvokeUsernameDialog"=dword:00000000
"PeerRequireConfigUI"=dword:00000000
"Properties"=dword:00280000

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost\Methods\8086\23]
@=""
"PeerConfigUIPath"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,\
  00,6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,49,00,6e,00,74,00,65,00,\
  6c,00,5c,00,57,00,69,00,46,00,69,00,5c,00,62,00,69,00,6e,00,5c,00,65,00,61,\
  00,70,00,75,00,69,00,2e,00,64,00,6c,00,6c,00,00,00
"PeerDllPath"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,\
  00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,49,00,6e,00,74,00,65,00,6c,00,\
  5c,00,57,00,69,00,46,00,69,00,5c,00,62,00,69,00,6e,00,5c,00,65,00,68,00,5f,\
  00,65,00,61,00,70,00,5f,00,61,00,6b,00,61,00,2e,00,64,00,6c,00,6c,00,00,00
"PeerFriendlyName"="EAP-AKA"
"PeerIdentityPath"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,\
  00,6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,49,00,6e,00,74,00,65,00,\
  6c,00,5c,00,57,00,69,00,46,00,69,00,5c,00,62,00,69,00,6e,00,5c,00,65,00,61,\
  00,70,00,75,00,69,00,2e,00,64,00,6c,00,6c,00,00,00
"PeerInteractiveUIPath"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,\
  61,00,6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,49,00,6e,00,74,00,65,\
  00,6c,00,5c,00,57,00,69,00,46,00,69,00,5c,00,62,00,69,00,6e,00,5c,00,65,00,\
  61,00,70,00,75,00,69,00,2e,00,64,00,6c,00,6c,00,00,00
"PeerInvokePasswordDialog"=dword:00000000
"PeerInvokeUsernameDialog"=dword:00000000
"PeerRequireConfigUI"=dword:00000000
"Properties"=dword:00280000

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost\Methods\9]
@=hex(2):43,00,69,00,73,00,63,00,6f,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost\Methods\9\17]
"PeerDllPath"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,\
  00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,43,00,69,00,73,00,63,00,6f,00,\
  5c,00,43,00,69,00,73,00,63,00,6f,00,20,00,4c,00,45,00,41,00,50,00,20,00,4d,\
  00,6f,00,64,00,75,00,6c,00,65,00,5c,00,43,00,69,00,73,00,63,00,6f,00,45,00,\
  61,00,70,00,4c,00,65,00,61,00,70,00,2e,00,64,00,6c,00,6c,00,00,00
"PeerFriendlyName"="@C:\\Program Files\\Cisco\\Cisco LEAP Module\\CiscoEapLeap.dll,-117"
"PeerInvokePasswordDialog"=dword:00000000
"PeerInvokeUsernameDialog"=dword:00000000
"Properties"=dword:032c406e

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost\Methods\9\25]
"PeerDllPath"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,\
  00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,43,00,69,00,73,00,63,00,6f,00,\
  5c,00,43,00,69,00,73,00,63,00,6f,00,20,00,50,00,45,00,41,00,50,00,20,00,4d,\
  00,6f,00,64,00,75,00,6c,00,65,00,5c,00,43,00,69,00,73,00,63,00,6f,00,45,00,\
  61,00,70,00,50,00,65,00,61,00,70,00,2e,00,64,00,6c,00,6c,00,00,00
"PeerFriendlyName"="@C:\\Program Files\\Cisco\\Cisco PEAP Module\\CiscoEapPeap.dll,-119"
"PeerInvokePasswordDialog"=dword:00000000
"PeerInvokeUsernameDialog"=dword:00000000
"Properties"=dword:173cd9ff

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost\Methods\9\43]
"PeerDllPath"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,\
  00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,43,00,69,00,73,00,63,00,6f,00,\
  5c,00,43,00,69,00,73,00,63,00,6f,00,20,00,45,00,41,00,50,00,2d,00,46,00,41,\
  00,53,00,54,00,20,00,4d,00,6f,00,64,00,75,00,6c,00,65,00,5c,00,43,00,69,00,\
  73,00,63,00,6f,00,45,00,61,00,70,00,46,00,61,00,73,00,74,00,2e,00,64,00,6c,\
  00,6c,00,00,00
"PeerFriendlyName"="@C:\\Program Files\\Cisco\\Cisco EAP-FAST Module\\CiscoEapFast.dll,-30119"
"PeerInvokePasswordDialog"=dword:00000000
"PeerInvokeUsernameDialog"=dword:00000000
"Properties"=dword:173ef9ff

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\EapHost\Methods\9\43\UserData]

0
ded9Commented:
You can try the steps mentioned in ID: 37388721


After making the changes ...reboot and check.



Ded9
0
SoftwarePilotAuthor Commented:
Your search - site:www.experts-exchange.com 37388721 - did not match any documents.

Is there another ID I can try?
0
SoftwarePilotAuthor Commented:
I'm giving up and re-imaging the laptop.  Thanks anyway for your help.
0

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SoftwarePilotAuthor Commented:
Can't spend anymore time trying to figure this out.
0
ded9Commented:
ID: 37388721

You can rename

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\EapHost to EapHost2

Then download this registry and run it...reboot computer and check.





Ded9
0
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Windows 7

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