ftpeters
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Office Professional 2010 won't install on Win 7 - 64bit
I have tried more times than I care to admit, and pretty much everything I can think of, to install MS Office Professional 2010 on a Windows 7, 64bit system. I am getting a consistent error message that reads
Error 2902. An internal error has occurred. (ixoShortcutPropertyCreate
Contact Microsoft Product Support Services (PSS) for assistance. For information about how to contact PSS, see
C:\users\xxxxxx\appdata\lo
When I go to this folder there is a file with a link to Microsoft Support for Activation Problems. I have drilled down fairly deep in the MS Knowledge Base and just can't seem to find an answer to resolve this issue.
I'm experiencing this issue on two separate computers, a Dell M4500 - Win 7 64bit, and a HP8500 - Win 7 64bit.
Any help would be GREATLY appreciated.
Error 2902. An internal error has occurred. (ixoShortcutPropertyCreate
Contact Microsoft Product Support Services (PSS) for assistance. For information about how to contact PSS, see
C:\users\xxxxxx\appdata\lo
When I go to this folder there is a file with a link to Microsoft Support for Activation Problems. I have drilled down fairly deep in the MS Knowledge Base and just can't seem to find an answer to resolve this issue.
I'm experiencing this issue on two separate computers, a Dell M4500 - Win 7 64bit, and a HP8500 - Win 7 64bit.
Any help would be GREATLY appreciated.
Have you tried updating the MS Installer?
http://support.microsoft.com/kb/942288
And if you haven't been here yet, your error message references MS Installer as it relates to 32 assemblies.
http://msdn.microsoft.com/en-us/library/windows/desktop/aa369292(v=vs.85).aspx
http://support.microsoft.com/kb/942288
And if you haven't been here yet, your error message references MS Installer as it relates to 32 assemblies.
http://msdn.microsoft.com/en-us/library/windows/desktop/aa369292(v=vs.85).aspx
ASKER
The app I'm trying to install is original from disk. No other services or software is being installed.
ASKER
The link provided for updating the Win Installer only refers to Win XP, Service Pack 2 through Win Server 2008 Service 64bit. The Win 7 Solution Center link on this page provided information about checking the Win Installer, restarting, and setting to Automatic but no update.
Still having no success. Please keep the comments coming. Thanks for your help.
Still having no success. Please keep the comments coming. Thanks for your help.
Uninstall your security software ...reboot and then try install office.
Ded9
Ded9
ASKER
I am using Norton 360 for security. I did uninstall and reboot for installation with no success.
After uninstalling norton try running subinacl.
First install subinacl.
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=23510
Then download the script reset.cmd.txt ..rename it to reset.cmd.
https://skydrive.live.com/?cid=27e6a35d1a492af7&id=27E6A35D1A492AF7!533
Now right click on the reset.cmd and run it as administrator....after the reset..reboot computer and then try installing office 2010
Ded9
First install subinacl.
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=23510
Then download the script reset.cmd.txt ..rename it to reset.cmd.
https://skydrive.live.com/?cid=27e6a35d1a492af7&id=27E6A35D1A492AF7!533
Now right click on the reset.cmd and run it as administrator....after the reset..reboot computer and then try installing office 2010
Ded9
ASKER
OK ... did everything suggest so far.
I am running the setup for Office Professional 2010 as administrator. Selecting customize and "run all programs from computer". The installation starts and seems very normal. At about 75% the status bar freezes and then after a few minutes it jumps back to about 60%. Then after another minute or so a message that the installer is rolling back changes. Then the screen with the error message described in the original post appears. The other message that I've gotten on occasion is "The program has encountered an error on setup."
I'm open to any suggestion. This all just doesn't seem possible.
I am running the setup for Office Professional 2010 as administrator. Selecting customize and "run all programs from computer". The installation starts and seems very normal. At about 75% the status bar freezes and then after a few minutes it jumps back to about 60%. Then after another minute or so a message that the installer is rolling back changes. Then the screen with the error message described in the original post appears. The other message that I've gotten on occasion is "The program has encountered an error on setup."
I'm open to any suggestion. This all just doesn't seem possible.
Check the windows logs and the installer logs, possibly in yourid\LocalSsettings\Temp
Go to %Temp% and upload the office 2010 log file here...zip the log file first and then upload it.
Ded9
Ded9
ASKER
Here is the Setup log for three attempts at installing the Office Professional 2010 software.
Office-Pro-2010-Setup-Log-1-5-12.zip
Office-Pro-2010-Setup-Log-1-5-12.zip
Log points to SetSupportErrorTextRetail
Found this article
HKLM\Software\Microsoft/Wi
Ref
http://social.technet.microsoft.com/Forums/en-US/officesetupdeploy/thread/49c4564f-73de-4803-b709-64ccb0217dfd/
The problem might be caused due to incorrect path in the registry or traces of legacy office products.
Ded9
Found this article
HKLM\Software\Microsoft/Wi
Ref
http://social.technet.microsoft.com/Forums/en-US/officesetupdeploy/thread/49c4564f-73de-4803-b709-64ccb0217dfd/
The problem might be caused due to incorrect path in the registry or traces of legacy office products.
Ded9
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Subinacl reset security settings to defaults .....should have resolved all security(permission) issues if executed properly.
You can close this question if further help is not req.
Ded9
You can close this question if further help is not req.
Ded9
Is the Office Installation original off disk or do you have updates and msps installing as well? Like SP1 etc...