Whenever a user launches an Office 2003 application on his Win 7 64-bit OS laptop, he always gets a message saying "Preparing to install"

Whenever a user launches an Office 2003 application (Outlook, Word, Excel, Power Point, etc.) on his Win 7 64-bit OS laptop, he always gets a message saying "Preparing to install" (see the screenshot) (which lasts about 20 seconds).

I have already uninstalled Office 2003 have rebooted and then have reinstalled Office 2003 Small Business Server edition and then have installed all of the Windows and Office updates.

I have also cleared all temporary and temporary internet files, and have run a defrag and chkdsk on the laptop.

However, this issue still continues to occur.

What else can I do to fix this issue?

I need to make it so that whenever the user launches and Office 2003 application, the application will open without this "Preparing to install" message showing up.
Preparing-to-install.png
IT GuyNetwork EngineerAsked:
Who is Participating?
 
Kent DyerIT Security Analyst SeniorCommented:
Are there other users that are using Office 2003 that are working fine with Win7 64-bit?  You can try to re-install with using compatibility mode - Run the application as Windows XP compatibility mode.  Does Office work fine with you as an Admin on laptop and prompts for the install with him as a regular user?  You are not running any GPOs that would restrict this user?  Another thing you try to do is slipstream your Office 2003 with all of the patches, SPs, etc. into one build..

These should be some good ideas for you to run with.

HTH,

Kent
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IT GuyNetwork EngineerAuthor Commented:
Yes, there are 12 other users in this same organization who are running Office 2003 Small Business Server on the Windows 7 64-bit OS without any problems at all.

Does anyone else know what else I might be able to do to fix this issue?
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Robertch1969Commented:
Have you checked the event logs to see if there is any more information?
It could also be a problem with the windows installer itself

Have a look at the event viewer and post any of the errors here and i may be able to help more
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BTechAUCommented:
Hi Knowledgeable,

I suggest you run the Install/Uninstall troubleshooter on this page:
http://support.microsoft.com/kb/2438651/

B.
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Blizz127Commented:
Did you try under a new user account to see if it's an issue in that area?
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Kent DyerIT Security Analyst SeniorCommented:
Let's look at what is going on here..
You have other systems that work fine.  So, the OS Build should be in good shape.

Is this problematic system up-to-date with firmware, BIOS updates, etc.?  Do you need to re-do the OS Load and start there?

If you have Ghost or Acronis, then that makes the OS re-load that much easier.

One other thing..  You can try to do is to set the FirstRun to be 0 at:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\General

HTH,

Kent
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IT GuyNetwork EngineerAuthor Commented:
Does anyone else have any further comments or suggestions?
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David Johnson, CD, MVPOwnerCommented:
uninstall and reinstall office will fix the problem.  The cause is an incomplete install of Office
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BTechAUCommented:
Hi Knowledgeable,

You're asking for further suggestions - I take that to mean that you tried the Microsoft Troubleshooter and it didn't help? Could you give some detail on what steps you took with the troubleshooter? This has worked for me in the past to fix MS Installer-related issues.

B.
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John GriffithConsultantCommented:
Is/was there another version of Office installed?  Possibly a trial version?

"...."Preparing to install" message when you start Word
If you have multiple versions of Word installed on your computer, when you start Office Word 2003, the Windows Installer may run and display a message that states that it is preparing to install before actually starting Word.
....

http://support.microsoft.com/kb/828956
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IT GuyNetwork EngineerAuthor Commented:
Does anyone else have any further comments or suggestions?

I have tried all of the above suggestions but none of them have fixed this issue.

I'm hoping to fix this issue without having to completely reinstall the user's operating system.
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