We recently added a device to our BES and for some reason it is not receiving incoming e-mail but it is able to send out. On top of that any e-mails sent from outlook for that user also shows up on the blackberry but just without any internal content.
We would appreciate any recommended troubleshooting steps.
We have full access to the Blackberry Enterprise server and there is other users on there currently synchronizing with no issues.
Thanks for any help you can provide.