Outlook 2010 Printing Error "There is a problem with the selected printer. You might need to reinstall this printer. Try again, or use a different printer."

This error appears when users try to print send emails that have attachments.

The also get the following error in the app log...

Event Type:      Error
Event Source:      Microsoft Office 14
Event Category:      None
Event ID:      1000
Date:            06/01/2012
Time:            10:52:00
User:            N/A
Computer:      BS-XPP-08
Description:
Faulting application outlook.exe, version 14.0.6025.1000, stamp 4d949895, faulting module wwlib.dll, version 14.0.6024.1000, stamp 4d83e39d, debug? 0, fault address 0x00027db3.

Enviroment:

XP SP3
Office 2010 Home & Business - Retail Version
This was an upgrade from Outlook 2003 & Office 2000

Steps So Far:

Run Outlook in Safemode
Created New Outlook Profile
Deleted Outlprnt file - restarted Outlook
Installed Office 2010 SP1

We have around 60 users that have all been upgraded to Office 2010. There are now around 4 who have exerienced this issue. My fear is that more are to follow!

It doesnt see to have starting happen straight away and it appears to be random.

Example - recreating Outlook profile works for a few hours and then the issue reoccurs.

My next move would be to try and completely uninstall Office 2010 and the underlying Office 2000. However I'd like to avoid this if possible.

Can anyone else offer a solution?
macconnaAsked:
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scrabyCommented:
try running the office setup out of add / remove programs (as if you were going to un-install it) and choose the repair option
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macconnaAuthor Commented:
Thanks for this, sorry forgot to mention I have tried this but it didnt work.
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macconnaAuthor Commented:
I've now completely uninstalled Office 2010 and underlying Office 2000.

Renamed MS Office folders in users profile and also in Program Files.

Installed clean copy of Office 2010.

Users tested and getting the same random issue.

Anyone have any ideas of what else to try?
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ZinkRCommented:
yes the user can print form other apps no problem. when the above error happens it is as if there is a problem rendering the email in the preview area. if you close that email and open again it may work the next time. or you may need to close outlook to get it to work on the same email. I have run a repair on the outlook client, installed new video drivers, installed new print driver. The users printer is a HP 2100 that she has had for many years...windows 7 all patches Office 2010 all patches as well. this just started happing on her computer about 2 weeks ago.
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DaMuleCommented:
I am having a similar situation.  In my case I have tracked it down to a certain message thread.  If the user tries to print a message from this thread it seems to "poison" Outlook's print preview function.  If the users closes Outlook and re-opens it they can work normally as long as they avoid that thread.  It is a weird but reproducible error.  I am trying to see if there is something weird about that thread.
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