Computer freezes when right click on destop item HP Probook 6450b

Almost every time I right click an icon on the desktop, my computer freezes and I must reboot.  When I check the task manager, nothing is stalled or taking up a lot of CPU.  I did google this and cant find an answer.

Has anyone had a similar problem?

LVL 1
joylene6Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

joylene6Author Commented:
I am using a logitech M570 wireless trackball mouse
0
edster9999Commented:
One item that is added to the right click menu on the desktop is to adjust your monitor settings and this is often updated by the graphics driver software.
First step - update that and reboot and test again.
0
joylene6Author Commented:
update the graphics driver software... do I do that in the control panel?
0
OWASP: Avoiding Hacker Tricks

Learn to build secure applications from the mindset of the hacker and avoid being exploited.

sjklein42Commented:
These problems are most likely caused by a bad context menu handler. A context menu handler is a shell extension handler that adds commands to an existing context menu (Example: cut, copy, paste, print, Scan with Norton etc). A poorly coded context menu handler may be causing any of the above symptoms. As context menu handlers can be added in different areas (file class, folder, allfilesystemobjects, HKCR\* registry keys), it's a difficult task for an end-user to pinpoint which shell extension is causing the problem.

Context menu handlers can load from any of these areas:

HKCR \*\shellex\contextmenuhandlers Files
HKCR\AllFileSystemObjects\shellex\ contextmenuhandlers Files and file folders
HKCR\Folder\shellex\contextmenuhandlers Folders
HKCR\Directory\shellex\contextmenuhandlers File Folders
HKCR\<ProgID>\shellex\contextmenuhandlers File class
HKCR\Directory\Background\shellex\ContextMenuHandlers Desktop

Please see this article for instructions on how to track down and disable the errant context menu handler:

http://windowsxp.mvps.org/slowrightclick.htm 
0
nobusCommented:
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
joylene6Author Commented:
I will check the article... will consider the repair.
0
joylene6Author Commented:
I ran the repair and it has not happened since. Thanks for all the great comments
0
nobusCommented:
tx for the feedback - not sure why you accepted the other answer too ?  maybe it helped also?
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Laptops Notebooks

From novice to tech pro — start learning today.