Sending HTML via Blackberry not working

We are running Exchange 2003 with Blackberry users.

I am trying to get all mails sent from the BB to be sent as HTML but am having no luck. We are running Exchange 2003 and the BB in question is a Bold. I have verified the BB is set to always send as HTML and on the Exchange server, set the Message Encoding as "Provide message body as HTML"
Any ideas?
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