Jason92s
asked on
Unable to load certain web pages
Having a strange problem in our network. Have about 15 users, all XP. Windows SBS2003 server. Just started noticing that certain websites, say siteground.com or elkgrove-laguna.net for example, are not loading. They just time out. The sites that don't work are the same on every computer. I changed my computer to use Google's 8.8.8.8 DNS server and still no luck. The sites work fine if I pull them up on my iPhone. Any ideas on where to start looking? Thanks.
can u post pings, traceroutes, etc?
ASKER
H:\>ping www.elkgrove-laguna.net
Pinging elkgrove-laguna.net [184.154.226.10] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
H:\>ping www.elkgrove-laguna.net
Pinging elkgrove-laguna.net [184.154.226.10] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 184.154.226.10:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
H:\>tracert www.elkgrove-laguna.net
Tracing route to elkgrove-laguna.net [184.154.226.10]
over a maximum of 30 hops:
1 40 ms 40 ms 40 ms Our Server IP
2 42 ms 41 ms 41 ms dist1-vlan60.scrm01.pbi.ne t [64.171.152.130]
3 41 ms 40 ms 40 ms 151.164.93.212
4 57 ms 44 ms 43 ms ppp-151-164-52-233.rcsntx. swbell.net [151.164.52
.233]
5 49 ms 44 ms 47 ms asn4436-nlayer.pxpaca.sbcg lobal.net [151.164.46.
70]
6 261 ms 45 ms 44 ms ae0-80g.cr1.pao1.us.nlayer .net [69.22.153.18]
7 45 ms 48 ms 45 ms ae1-60g.cr1.sfo1.us.nlayer .net [69.22.143.169]
8 59 ms 60 ms 76 ms xe-0-0-3.cr1.slc1.us.nlaye r.net [69.22.142.96]
9 93 ms 108 ms 91 ms xe-5-2-0.cr1.ord1.us.nlaye r.net [69.22.142.101]
10 * * * Request timed out.
11
Pinging elkgrove-laguna.net [184.154.226.10] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
H:\>ping www.elkgrove-laguna.net
Pinging elkgrove-laguna.net [184.154.226.10] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 184.154.226.10:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
H:\>tracert www.elkgrove-laguna.net
Tracing route to elkgrove-laguna.net [184.154.226.10]
over a maximum of 30 hops:
1 40 ms 40 ms 40 ms Our Server IP
2 42 ms 41 ms 41 ms dist1-vlan60.scrm01.pbi.ne
3 41 ms 40 ms 40 ms 151.164.93.212
4 57 ms 44 ms 43 ms ppp-151-164-52-233.rcsntx.
.233]
5 49 ms 44 ms 47 ms asn4436-nlayer.pxpaca.sbcg
70]
6 261 ms 45 ms 44 ms ae0-80g.cr1.pao1.us.nlayer
7 45 ms 48 ms 45 ms ae1-60g.cr1.sfo1.us.nlayer
8 59 ms 60 ms 76 ms xe-0-0-3.cr1.slc1.us.nlaye
9 93 ms 108 ms 91 ms xe-5-2-0.cr1.ord1.us.nlaye
10 * * * Request timed out.
11
ASKER
Here's another site:
H:\>ping www.rogershomes.net
Pinging rogershomes.net [184.154.233.12] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
H:\>tracert rogershomes.net
Tracing route to rogershomes.net [184.154.233.12]
over a maximum of 30 hops:
1 40 ms 46 ms 41 ms Our Server IP
2 43 ms 40 ms 41 ms dist1-vlan60.scrm01.pbi.ne t [64.171.152.130]
3 41 ms 40 ms 40 ms 151.164.41.106
4 43 ms 43 ms 43 ms ppp-151-164-52-133.rcsntx. swbell.net [151.164.52
.133]
5 66 ms 44 ms 45 ms asn4436-nlayer.pxpaca.sbcg lobal.net [151.164.251
.34]
6 44 ms 43 ms 43 ms ae0-80g.cr1.pao1.us.nlayer .net [69.22.153.18]
7 45 ms 44 ms 47 ms ae1-60g.cr1.sfo1.us.nlayer .net [69.22.143.169]
8 60 ms 59 ms 60 ms xe-0-0-3.cr1.slc1.us.nlaye r.net [69.22.142.96]
9 92 ms 91 ms 92 ms xe-5-2-0.cr1.ord1.us.nlaye r.net [69.22.142.101]
10 * * * Request timed out.
11 * * * Request timed out.
12 *
H:\>ping www.rogershomes.net
Pinging rogershomes.net [184.154.233.12] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
H:\>tracert rogershomes.net
Tracing route to rogershomes.net [184.154.233.12]
over a maximum of 30 hops:
1 40 ms 46 ms 41 ms Our Server IP
2 43 ms 40 ms 41 ms dist1-vlan60.scrm01.pbi.ne
3 41 ms 40 ms 40 ms 151.164.41.106
4 43 ms 43 ms 43 ms ppp-151-164-52-133.rcsntx.
.133]
5 66 ms 44 ms 45 ms asn4436-nlayer.pxpaca.sbcg
.34]
6 44 ms 43 ms 43 ms ae0-80g.cr1.pao1.us.nlayer
7 45 ms 44 ms 47 ms ae1-60g.cr1.sfo1.us.nlayer
8 60 ms 59 ms 60 ms xe-0-0-3.cr1.slc1.us.nlaye
9 92 ms 91 ms 92 ms xe-5-2-0.cr1.ord1.us.nlaye
10 * * * Request timed out.
11 * * * Request timed out.
12 *
I can ping it fine. I think it's a routing issue from nlayer onwards
I'd complain to nlayer.
My traceroutes go through above.net just fine
Tracing route to elkgrove-laguna.net [184.154.226.10]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms DD-WRT [158.95.236.10]
2 9 ms 9 ms 9 ms 10.114.112.1
3 8 ms 9 ms 11 ms 10.248.42.26
4 10 ms 12 ms 10 ms 209.91.168.9
5 * * * Request timed out.
6 13 ms 16 ms 15 ms xe-5-3-0.tor10.ip4.tinet.n et [173.241.130.133]
7 56 ms 39 ms 42 ms xe-11-3-0.nyc30.ip4.tinet. net [89.149.184.109]
8 40 ms 41 ms 45 ms so-5-0-2.pr2.lga1.us.above .net [213.200.66.206]
9 48 ms 47 ms 47 ms xe-4-1-0.cr2.lga5.us.above .net [64.125.30.209]
10 71 ms 77 ms 73 ms xe-0-2-0.cr2.ord2.us.above .net [64.125.27.33]
11 74 ms 74 ms 73 ms xe-2-1-0.mpr2.ord6.us.abov e.net [64.125.24.125]
12 75 ms 73 ms 74 ms 64.125.28.45.available.abo ve.net [64.125.28.45]
13 71 ms 71 ms 72 ms 209.66.114.54.t00815-04.ab ove.net [209.66.114.54]
14 * * * Request timed out.
15 77 ms 75 ms 75 ms ns1.siteground259.com [184.154.226.10]
Trace complete.
Tracing route to rogershomes.net [184.154.233.12]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms DD-WRT [158.95.236.10]
2 8 ms 7 ms 9 ms 10.114.112.1
3 9 ms 8 ms 9 ms 10.248.42.26
4 9 ms 8 ms 9 ms 209.91.168.9
5 * * * Request timed out.
6 15 ms 15 ms 37 ms xe-5-3-0.tor10.ip4.tinet.n et [173.241.130.133]
7 78 ms 40 ms 39 ms xe-11-3-0.nyc30.ip4.tinet. net [89.149.184.109]
8 39 ms 39 ms 39 ms so-5-0-2.pr2.lga1.us.above .net [213.200.66.206]
9 43 ms 50 ms 45 ms xe-4-1-0.cr2.lga5.us.above .net [64.125.30.209]
10 73 ms 76 ms 72 ms xe-0-2-0.cr2.ord2.us.above .net [64.125.27.33]
11 103 ms 73 ms 73 ms xe-2-1-0.mpr2.ord6.us.abov e.net [64.125.24.125]
12 75 ms 73 ms 94 ms 64.125.28.45.available.abo ve.net [64.125.28.45]
13 71 ms 216 ms 227 ms 209.66.114.54.t00815-04.ab ove.net [209.66.114.54]
14 74 ms 73 ms 73 ms ns1.siteground222.com [184.154.233.12]
I'd complain to nlayer.
My traceroutes go through above.net just fine
Tracing route to elkgrove-laguna.net [184.154.226.10]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms DD-WRT [158.95.236.10]
2 9 ms 9 ms 9 ms 10.114.112.1
3 8 ms 9 ms 11 ms 10.248.42.26
4 10 ms 12 ms 10 ms 209.91.168.9
5 * * * Request timed out.
6 13 ms 16 ms 15 ms xe-5-3-0.tor10.ip4.tinet.n
7 56 ms 39 ms 42 ms xe-11-3-0.nyc30.ip4.tinet.
8 40 ms 41 ms 45 ms so-5-0-2.pr2.lga1.us.above
9 48 ms 47 ms 47 ms xe-4-1-0.cr2.lga5.us.above
10 71 ms 77 ms 73 ms xe-0-2-0.cr2.ord2.us.above
11 74 ms 74 ms 73 ms xe-2-1-0.mpr2.ord6.us.abov
12 75 ms 73 ms 74 ms 64.125.28.45.available.abo
13 71 ms 71 ms 72 ms 209.66.114.54.t00815-04.ab
14 * * * Request timed out.
15 77 ms 75 ms 75 ms ns1.siteground259.com [184.154.226.10]
Trace complete.
Tracing route to rogershomes.net [184.154.233.12]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms DD-WRT [158.95.236.10]
2 8 ms 7 ms 9 ms 10.114.112.1
3 9 ms 8 ms 9 ms 10.248.42.26
4 9 ms 8 ms 9 ms 209.91.168.9
5 * * * Request timed out.
6 15 ms 15 ms 37 ms xe-5-3-0.tor10.ip4.tinet.n
7 78 ms 40 ms 39 ms xe-11-3-0.nyc30.ip4.tinet.
8 39 ms 39 ms 39 ms so-5-0-2.pr2.lga1.us.above
9 43 ms 50 ms 45 ms xe-4-1-0.cr2.lga5.us.above
10 73 ms 76 ms 72 ms xe-0-2-0.cr2.ord2.us.above
11 103 ms 73 ms 73 ms xe-2-1-0.mpr2.ord6.us.abov
12 75 ms 73 ms 94 ms 64.125.28.45.available.abo
13 71 ms 216 ms 227 ms 209.66.114.54.t00815-04.ab
14 74 ms 73 ms 73 ms ns1.siteground222.com [184.154.233.12]
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Thank you!