exchange 2010 migration how to configure BlackBerry Curve 8350 owa mail.

natcom
natcom used Ask the Experts™
on
the scenarion is like this.

Right now we have a 2003 Exchange that we connect to PDAs  via external address mail.Company name.com using webmail or active sync (old webmail address is http://mail.Company name.com/exchange)

The new connection of PDAs devices BlackBerry Curve 8350  will be using the same method. The new connection is to Exchange 2010 - so it uses SSL, the external host address is the same as before, mail.Company name.com. the new webmail address is https://mail.Company name.com/owa

my question is what is the exact configuration for the new BlackBerry Curve 8350 e-mail configuration to the exchange server 2010 using SSL.


Your help is very much appreciated.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Top Expert 2013
Commented:
OWA needs to be configured and working and the server needs to have a public certificate installed.
On the Blackeberry:
Choose to add a mail account
Choose "other" from the list
Enter the user's e-mail address and password, and click continue
It will probably fail (takes several minutes), then select "I will provide the settings"
Select Outlook Web Access (Exchange)
Enter your OWA URL and mailbox name such as http://mail.Company name.com/exchange/JDoe
  (if you don't know the actual mailbox name it should be displayed when you hover over "Inbox" when loged into the user's OWA session.

Top Expert 2014

Commented:
Just so that it gets mentioned... If you want to configure BlackBerrys so that the email shows up under the email app, you can either use BIS and connect to the OWA address (often calendar and contacts don't work well with this method), or you can set up a BES server (the Express version has all the features that many need, and calendar and contact synchronization are MUCH better).
Top Expert 2013

Commented:
Agreed. I answered the question but as footech suggested BES (Express) is a far superior solution, easier to manage, better security,  offers logging, and free for use with SBS.
http://uk.blackberry.com/business/software-and-services/blackberry-enterprise-server-express/overview.jsp
Ensure you’re charging the right price for your IT

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden using our free interactive tool and use it to determine the right price for your IT services. Start calculating Now!

Alan HardistyCo-Owner
Top Expert 2011

Commented:
The way I tend to configure a Blackberry is to deliberately enter the password incorrectly, then it ALWAYS fails and you then get the "I will provide my own settings" prompt.  Otherwise, RobWill's suggestion is what I do to the letter.

If you enter the correct details, it often sets up a POP3 account, which isn't the desired result.
Top Expert 2013

Commented:
I have never had it default to a POP3 account, but if so that is a good tip.
Alan HardistyCo-Owner
Top Expert 2011

Commented:
I guess I am luckier than you!  It always seems to work for me so I always go for the wrong password just to force the 'I'll do it my way' option!!
Top Expert 2013

Commented:
I remember you saying about using the wrong password before, so the last one I set up I tried it and I do believe it timed out faster. I usually suggest using it just because that is what the BB documentation says, but your way I think saves a little time if nothing else.

Author

Commented:
thank you for your comments. some of the blackberries are already connected to the old exchange 2003 server.  is the process the same for those blackberry as well ?
Top Expert 2013

Commented:
Yes but you will probably have to wipe them first.
Alan HardistyCo-Owner
Top Expert 2011

Commented:
What's documentation?  ;)

Author

Commented:
my boss would like me to keep the settings the same on the old blackberry devices. if was  Web Mail  leave as webmail if it was Active Sync -leave it  as Active Sync.   how can identify differences between both on the BlackBerry devices ?
Alan HardistyCo-Owner
Top Expert 2011
Commented:
Blackberries don't do Activesync without an 3rd party software:

http://notifysync.co.uk/

I doubt you have them configured for Activesync.

You should be able to add multiple email accounts - using OWA for more than one.

Author

Commented:
on the old blackberry devices that already have e-mail set up  I just need to add a new e-mail account and use the new url https://mail.Company name.com/owa then delete the old account  ?  or is there a way to just change the url  or do i need to wipe it. Which I am trying to avoid it is not necessary.
Alan HardistyCo-Owner
Top Expert 2011
Commented:
Just add a new account.  Once that is setup - remove the old account (or delete the old one first and then add the new one).  You shouldn't need to wipe a device to add / remove an email account.

Author

Commented:
Thank you all everything is working fine.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial