Qmail mail authentication problem

any of my clients is not able to send mail
when i try to send from telnet i am getting

220 lin.xxx.com.tr ESMTP
MAIL FROM: info@xxx.com.
250 ok
RCPT TO: xxx.xxx@gmail.com
550 sorry, no mailbox here by that name. (#5.7.17)

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when i try to send from roundcube i get :
SMTP Error (504): Authentication failed

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i should not find any log on /var/log/maillogs about this send operations.

but my clients can get mails from remote servers.

i try to disable relay -> not solved
i try to disable firewall and selinux -> not solved
i try to change mail server to postfix -> not solved


what should be the problem
3XLcomAsked:
Who is Participating?
 
arnoldCommented:
IF atlasgozetim.com is your domain, than your server does not know it.
You can not have a mail server if you can not accept an incoming request on port 25.
anyone sending to this domain will have the same issue where the message can not be delivered.
There is no block on incoming port 25 traffic to your system.  You simply do not have the configuration currently that has a process or port forwarding that directs that traffic to your smtp server.

Check whether the domain is defined in virtualdomains or localomains and is in rcpthosts.   At this point it is seen as remote. Does the domain have a mailbox defined?
qmail-showctl will tell you information about your qmail configuration.
I do not know whether your qmail setup uses files in /var/qmail/control or uses mysql/ldap as the backend (data/configuration).
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arnoldCommented:
What is the source of your quail install.
Pleas put the output of the following command after you telnet to the server:
Ehlo yourservername

I would like to see what options are available on your server.
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3XLcomAuthor Commented:
Result

Ehlo lin.xxx.com.tr
250-lin.xxx.com.tr
250-AUTH=LOGIN CRAM-MD5 PLAIN
250-AUTH LOGIN CRAM-MD5 PLAIN
250-STARTTLS
250-PIPELINING
250 8BITMIME

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arnoldCommented:
Your telnet example does not show you attempted to authenticity at.
The auth failed, which configuration are you using for auth?  Did you check whether you can auth probably using login plain?
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3XLcomAuthor Commented:
i tryed with lots of mail client but all of them giving different errors about mail sending.
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arnoldCommented:
Source of qmail?  Did you verify the local authentication works?  Are you using checkpasswd or vchkpswd in the qmail-smtpd run file?
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3XLcomAuthor Commented:
this is smtp_psa

service smtp
{
        socket_type     = stream
        protocol        = tcp
        wait            = no
        disable         = no
        user            = root
        flags           = IPv6
        instances       = UNLIMITED
        env             =
        server          = /var/qmail/bin/tcp-env
        server_args     = -Rt0 /var/qmail/bin/relaylock /usr/sbin/rblsmtpd -r s$
}

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/var/qmail/control/locals

localhost
localhost.localdomain
lin.salay.com.tr

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 /var/qmail/control/me

lin.salay.com.tr

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I should not send from local to local  telnet also :

 telnet lin.salay.com.tr 587
Trying 77.223.156.4...
Connected to lin.salay.com.tr (77.223.156.4).
Escape character is '^]'.
220 lin.salay.com.tr ESMTP
MAIL FROM: INFO@xxx.COM
250 ok
RCPT TO: xxx.xxx@GMAIL.COM
553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)
QUIT
quit
Connection closed by foreign host.

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I have disabled relaying but nothing change

i could not find what you ask about  checkpasswd  or vchkpswd
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arnoldCommented:
Your configuration use intend/xinetd versus daemon tools lifewithqmail.org.
You must use hello for the greeting upon connectin.  You must the specify that you want to authenticate by using login plain
The you need to provide the username and password base64 encoded and only after you get an accept 2xx can you begin the email session identifying he sender and recipient and message.
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3XLcomAuthor Commented:
but i do not want to do sth. special i just want to let connect my clients normally with outlook
and send their mails that is all.

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arnoldCommented:
Clients should use their ISP's mail servers to send stuff out while accessing your mail server to retrieve messages they received.

Because you want to have the clients send through your servers, you have to setup something special to get it to work.

Depending on where you Obtain the qmail setup that you have, you may have to define the logins in a special file for the qmail authentiacation to work.
Do you have /var/qmail/control/rcpthosts file?
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3XLcomAuthor Commented:
yes i have rcpthosts file
and i also realize that if i send a local to local mail it is sending.
if i close relay completely mails wait on queue but it does not send to foreign servers.
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arnoldCommented:
What is the source of information that you followed to configure qmail?

The way qmail-smtpd (incoming mail service) determines whether the connection can or can not relay is based on the ENVIRONMENT variable set RELAYCLIENT.  You are using inetd/XINTED which only deals with providing a connection from the outside to the qmail-smtpd process. Nor does the existing setup appear to provide authentication options which if you must maintain this mode, you would have to add i.e. qmail-smtpd true checkpasswd
But without knowing which process and the source of your qmail install, I can not be certain that this is the correct fix for your auth issue.

Try the following
qmail-smtpd
ehlo yourservername
Mail from: <youremailaddress>
rcpt to: <gmailaddress>
#You get an error 553.
quit

RELAYCLIENT="OK"
qmail-smtpd
ehlo yourservername
Mail from: <youremailaddress>
rcpt to: <gmailaddress>
#now you get an OK.

which means that this session is allowed to relay.
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3XLcomAuthor Commented:
find symptoms

yes if i close relay and send mail as this from the local telnet
it sends
if i try to close relay and send mail from telnet via another computer
it wait on queue

if relay work it only send local to local from local telnet

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arnoldCommented:
Do you have cpanel?
I have no information on which to base further susggestions.
qmail often stores the logs in /var/log/qmail-send for delivery based logs
/var/log/qmail-smtp for incoming email handling


I do not know what your setup is nor its source.
The only thing I do know that your inbound connection is handled to the older inetd/xinetd mechanism and uses relaylock which passes the connection to rblsmptd -r

If you want further assistance in addressing/resolving your issue, please provide the information I requested.
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3XLcomAuthor Commented:
I have plesks
and it does not have rblsmptd file

[root@lin ~]# cd /var/log/
acpid               boot.log            cron.1              maillog             mysqld.log          rpmpkgs             spooler.1           yum.log
anaconda.log        boot.log.1          cups/               maillog.1           mysqld.log.rpmsave  rpmpkgs.1           sw-cp-server/
anaconda.syslog     btmp                dmesg               mailman/            pm/                 samba/              tallylog
anaconda.xlog       conman/             faillog             mcelog              ppp/                secure              tomcat5/
atmail/             conman.old/         httpd/              messages            prelink/            secure.1            vbox/
audit/              cron                lastlog             messages.1          psa-horde/          spooler             wtmp
[root@lin ~]# cd /var/log/

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but if you want maillog
this is last logs

Jan  9 20:10:03 lin qmail: 1326132603.857448 delivery 176: deferral: Sorry,_I_wasn't_able_to_establish_an_SMTP_connection._(#4.4.1)/
Jan  9 20:10:03 lin qmail: 1326132603.857474 status: local 0/10 remote 0/20
Jan  9 20:10:13 lin imapd-ssl: Connection, ip=[::ffff:178.239.87.93]
Jan  9 20:10:13 lin imapd-ssl: IMAP connect from @ [::ffff:178.239.87.93]INFO: LOGIN, user=yilmaz@atlasgozetim.com, ip=[::ffff:178.239.87.93], protocol=IMAP
Jan  9 20:10:14 lin imapd-ssl: 1326132614.286322 LOGOUT, user=yilmaz@atlasgozetim.com, ip=[::ffff:178.239.87.93], headers=0, body=0, rcvd=125, sent=3016, maildir=/var/$
Jan  9 20:11:22 lin imapd-ssl: Connection, ip=[::ffff:178.239.85.114]
Jan  9 20:11:22 lin imapd-ssl: IMAP connect from @ [::ffff:178.239.85.114]INFO: LOGIN, user=ahmet.ozkan@atlasgozetim.com, ip=[::ffff:178.239.85.114], protocol=IMAP
Jan  9 20:11:23 lin imapd-ssl: 1326132683.255773 LOGOUT, user=ahmet.ozkan@atlasgozetim.com, ip=[::ffff:178.239.85.114], headers=0, body=0, rcvd=87, sent=518, maildir=/$
Jan  9 20:11:24 lin qmail-remote-handlers[21485]: Handlers Filter before-remote for qmail started ...
Jan  9 20:11:24 lin qmail: 1326132684.878846 starting delivery 177: msg 30212144 to remote cahit.eyigunlu@gmail.com
Jan  9 20:11:24 lin qmail: 1326132684.878914 status: local 0/10 remote 1/20
Jan  9 20:11:25 lin qmail-remote-handlers[21485]: from=anonymous@lin.salay.com.tr
Jan  9 20:11:25 lin qmail-remote-handlers[21485]: to=cahit.eyigunlu@gmail.com
Jan  9 20:11:25 lin qmail: 1326132685.223765 delivery 177: deferral: Sorry,_I_wasn't_able_to_establish_an_SMTP_connection._(#4.4.1)/
Jan  9 20:11:25 lin qmail: 1326132685.223821 status: local 0/10 remote 0/20
Jan  9 20:12:20 lin qmail-remote-handlers[21523]: Handlers Filter before-remote for qmail started ...
Jan  9 20:12:20 lin qmail: 1326132740.227643 starting delivery 178: msg 30212146 to remote beyaz@hotmail.com
Jan  9 20:12:20 lin qmail: 1326132740.227691 status: local 0/10 remote 1/20
Jan  9 20:12:20 lin qmail-remote-handlers[21523]: from=maqiwol@hotmail.com
Jan  9 20:12:20 lin qmail-remote-handlers[21523]: to=beyaz@hotmail.com
Jan  9 20:12:20 lin qmail: 1326132740.645631 delivery 178: deferral: Sorry,_I_wasn't_able_to_establish_an_SMTP_connection._(#4.4.1)/
Jan  9 20:12:20 lin qmail: 1326132740.645676 status: local 0/10 remote 0/20

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arnoldCommented:
rblsmtpd is a service please refer to your comment http:#a37396352 line 12.

The error says that your system can not establish a connection to the remote system
deferral: Sorry,_I_wasn't_able_to_establish_an_SMTP_connection._(#4.4.1)/
The 4.x.x error means that the failure is temporary and will be retried based on your queulifetime settings. i.e. based on the number of seconds in the queuelifetime, that is how long the message will be in the queue before bouncing back to the sender with the can not be delivered error.

can you do:
dig gmail.com MX
then try to connect to one of the servers returned in the Mail exchanger/MX  list on port 25?

Your system might be blocked from accessing external mail server by your ISP.
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3XLcomAuthor Commented:
 dig gmail.com MX

; <<>> DiG 9.3.6-P1-RedHat-9.3.6-16.P1.el5 <<>> gmail.com MX
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 6638
;; flags: qr rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;gmail.com.                     IN      MX

;; ANSWER SECTION:
gmail.com.              3429    IN      MX      40 alt4.gmail-smtp-in.l.google.com.
gmail.com.              3429    IN      MX      10 alt1.gmail-smtp-in.l.google.com.
gmail.com.              3429    IN      MX      5 gmail-smtp-in.l.google.com.
gmail.com.              3429    IN      MX      20 alt2.gmail-smtp-in.l.google.com.
gmail.com.              3429    IN      MX      30 alt3.gmail-smtp-in.l.google.com.

;; Query time: 75 msec
;; SERVER: 208.67.222.222#53(208.67.222.222)
;; WHEN: Mon Jan  9 20:31:30 2012
;; MSG SIZE  rcvd: 150

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we are using 587 port

[root@lin ~]# netstat -apn | grep :587
tcp        0      0 0.0.0.0:587                 0.0.0.0:*                   LISTEN      3632/xinetd

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arnoldCommented:
The error is that your server is unable to connect to the remote servers to transmit the message.
And not the other way around.

If your provider is blocking outgoing port 25 traffic with the exception of their servers, you have to use the smart host option
/var/qmail/control/smtproute
and add a line
:yourispproviderIP:portA

This will send all your queued up messages to yourispproviderip on port portA
if 25 the :portA can be omitted.
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arnoldCommented:
oh, it might be in /var/qmail/control/smtproutes.
nothing needs to be done, qmail-remote rereads this configuration on each delivery attempt. you could send a SIGALRM to qmail-send to flush the queue.
ps -ef | grep qmail-send
kill -ALRM <pid_of_qmail-send>
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3XLcomAuthor Commented:
I 've write :
77.223.156.4:587
into smtproutes file

result


Jan  9 23:17:16 lin imapd-ssl: 1326143836.867514 LOGOUT, user=info@atlasgozetim.com, ip=[::ffff:178.239.87.93], headers=0, body=0, rcvd=87, sent=799, maildir=/var/qmai$
Jan  9 23:18:17 lin qmail: 1326143897.841769 starting delivery 1: msg 30212122 to remote karwai.kan@contigmt.com
Jan  9 23:18:17 lin qmail: 1326143897.841806 status: local 0/10 remote 1/20
Jan  9 23:18:17 lin qmail: 1326143897.841819 starting delivery 2: msg 30212122 to remote operation@contigmt.com
Jan  9 23:18:17 lin qmail: 1326143897.841830 status: local 0/10 remote 2/20
Jan  9 23:18:17 lin qmail: 1326143897.841842 starting delivery 3: msg 30212149 to remote yankeeboy777@hotmail.com
Jan  9 23:18:17 lin qmail: 1326143897.841854 status: local 0/10 remote 3/20
Jan  9 23:18:17 lin qmail-remote-handlers[27657]: Handlers Filter before-remote for qmail started ...
Jan  9 23:18:17 lin qmail-remote-handlers[27658]: Handlers Filter before-remote for qmail started ...
Jan  9 23:18:17 lin qmail-remote-handlers[27659]: Handlers Filter before-remote for qmail started ...
Jan  9 23:18:17 lin qmail-remote-handlers[27657]: from=yilmaz@atlasgozetim.com
Jan  9 23:18:17 lin qmail-remote-handlers[27657]: to=karwai.kan@contigmt.com
Jan  9 23:18:17 lin qmail-remote-handlers[27658]: from=yilmaz@atlasgozetim.com
Jan  9 23:18:17 lin qmail-remote-handlers[27658]: to=operation@contigmt.com
Jan  9 23:18:17 lin qmail-remote-handlers[27659]: from=maqiwol@hotmail.com
Jan  9 23:18:17 lin qmail-remote-handlers[27659]: to=yankeeboy777@hotmail.com
Jan  9 23:18:20 lin qmail: 1326143900.851230 delivery 3: success: 65.55.37.104_accepted_message./Remote_host_said:_250_mail_from_IP_77.223.156.4_soft_failed_sender_ID_$
Jan  9 23:18:20 lin qmail: 1326143900.851291 status: local 0/10 remote 2/20
Jan  9 23:18:20 lin qmail: 1326143900.851302 end msg 30212149
Jan  9 23:18:24 lin qmail: 1326143904.663696 delivery 1: success: 202.85.15.114_accepted_message./Remote_host_said:_250_Message_accepted_for_delivery/
Jan  9 23:18:24 lin qmail: 1326143904.663763 status: local 0/10 remote 1/20
Jan  9 23:18:24 lin qmail: 1326143904.738664 delivery 2: success: 202.85.15.114_accepted_message./Remote_host_said:_250_Message_accepted_for_delivery/
Jan  9 23:18:24 lin qmail: 1326143904.738839 status: local 0/10 remote 0/20
Jan  9 23:18:24 lin qmail: 1326143904.738886 end msg 30212122
Jan  9 23:20:16 lin qmail: 1326144016.739810 starting delivery 4: msg 30212150 to remote mavi-boncuk@hotmail.com
Jan  9 23:20:16 lin qmail: 1326144016.739866 status: local 0/10 remote 1/20
Jan  9 23:20:16 lin qmail-remote-handlers[27756]: Handlers Filter before-remote for qmail started ...
Jan  9 23:20:16 lin qmail-remote-handlers[27756]: from=maqiwol@hotmail.com
Jan  9 23:20:16 lin qmail-remote-handlers[27756]: to=mavi-boncuk@hotmail.com
Jan  9 23:20:19 lin qmail: 1326144019.387659 delivery 4: success: 65.54.188.126_accepted_message./Remote_host_said:_250_mail_from_IP_77.223.156.4_soft_failed_sender_ID$
Jan  9 23:20:19 lin qmail: 1326144019.387844 status: local 0/10 remote 0/20
Jan  9 23:20:19 lin qmail: 1326144019.387894 end msg 30212150

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arnoldCommented:


Is 587 a plain SMTP port or is it an encrypted/ssl port?

Are you pointing the outgoing mail to your own server?

If so, it will create a loop which will not resolve the issue you have which is the inability of your mail server to connect to external.
Comment out the entry and send an ALRM to qmail-send and see if the behavior changes.

Can you telnet gmail-smtp-in.l.google.com 25?

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3XLcomAuthor Commented:
Now mail gone from the server but this time mails are not arriving to the server :S


I try to send an email to atlas gozetim which is in this server that we talk
i ve send an email from salay.com.tr another server and its smtp log as seen below why mail did not go into atlas gozetim's mail box
01/09/12 23:25:47	SMTP-IN	254BC4E50BD243DA90D43A379B61A618.MAI	1016	94.235.160.62			220 mail.3xlhost.com ESMTP MailEnable Service, Version: 4.26-- ready at 01/09/12 23:25:47	0	0	
01/09/12 23:25:48	SMTP-IN	254BC4E50BD243DA90D43A379B61A618.MAI	1016	94.235.160.62	EHLO	EHLO CahitPC	250-3xlhost.com [94.235.160.62], this server offers 4 extensions	120	14	
01/09/12 23:25:48	SMTP-IN	254BC4E50BD243DA90D43A379B61A618.MAI	1016	94.235.160.62	AUTH	AUTH LOGIN	334 VXNlcm5hbWU6	18	12	
01/09/12 23:25:48	SMTP-IN	254BC4E50BD243DA90D43A379B61A618.MAI	1016	94.235.160.62	AUTH	{blank}	334 UGFzc3dvcmQ6	18	26	c.e@salay.com.tr
01/09/12 23:25:48	SMTP-IN	254BC4E50BD243DA90D43A379B61A618.MAI	1016	94.235.160.62	AUTH	Z2JjKjEyODI=	235 Authenticated	19	14	c.e@salay.com.tr
01/09/12 23:25:48	SMTP-IN	254BC4E50BD243DA90D43A379B61A618.MAI	1016	94.235.160.62	MAIL	MAIL FROM: <c.e@salay.com.tr>	250 Requested mail action okay, completed	43	31	c.e@salay.com.tr
01/09/12 23:25:48	SMTP-IN	254BC4E50BD243DA90D43A379B61A618.MAI	1016	94.235.160.62	RCPT	RCPT TO: <info@atlasgozetim.com>	250 Requested mail action okay, completed	43	34	c.e@salay.com.tr
01/09/12 23:25:48	SMTP-IN	254BC4E50BD243DA90D43A379B61A618.MAI	1016	94.235.160.62	DATA	DATA	354 Start mail input; end with <CRLF>.<CRLF>	46	6	c.e@salay.com.tr
01/09/12 23:25:52	SMTP-IN	BEDE86A0113C4EA6B416F6252C0BB344.MAI	1016	94.235.160.62	QUIT	QUIT	221 Service closing transmission channel	42	6	c.e@salay.com.tr

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arnoldCommented:
Posting a single puzzle piece from a 1000 piece puzzle does not make the picture clear.
Posting what you think might be anothe piece of the puzzle does'nt help since it is still two pieces from a 1000 piece puzzle.

 Not sure where this is from but to me according to
01/09/12 23:25:48      SMTP-IN      254BC4E50BD243DA90D43A379B61A618.MAI      1016      94.235.160.62      DATA      DATA      354 Start mail input; end with <CRLF>.<CRLF>      46      6      c.e@salay.com.tr
01/09/12 23:25:52      SMTP-IN      BEDE86A0113C4EA6B416F6252C0BB344.MAI      1016      94.235.160.62      QUIT      QUIT      221 Service closing transmission channel      42      6      c.e@salay.com.tr

The message was accepted. i.e. there are no 5xx nor 4xx errors reflected in the sequence.
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3XLcomAuthor Commented:
but it did not gone into info@atlasgozetim.com box
and there is no log

when i search in
[root@lin ~]# nano /usr/local/psa/var/log/maillog

                                                                 [ "from=c.e@salay.com.tr" not found ]
:S
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arnoldCommented:
From is not an item that is being check, I have no idea what that means.

The way qmail works is that it is modular.
i.e. qmail-smtpd handles the incoming mailings
qmail-send handles the delivery both locally and remote.

Your log only posts the incoming part.  I have no idea what happened to the message once it went into your system.  It could very well like the others be stuck in the queue because it can not connect to any external mail server to transmit the message.

Have a look at lifewithqmail.org it is a well thought out and organized site for qmail administrators.
http://cr.yp.to/qmail qmail author's site.

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3XLcomAuthor Commented:
for ex that come to my gmail as an answer after one day from i send the mail :

This is an automatically generated Delivery Status Notification
THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipient has been delayed:

    info@atlasgozetim.com

Message will be retried for 2 more day(s)

Technical details of temporary failure:
The recipient server did not accept our requests to connect. Learn more at http://mail.google.com/support/bin/answer.py?answer=7720
[mail.atlasgozetim.com. (10): Connection refused]

----- Original message -----

MIME-Version: 1.0
Received: by 10.204.156.207 with SMTP id y15mr6556890bkw.93.1326093646211;
 Sun, 08 Jan 2012 23:20:46 -0800 (PST)
Received: by 10.205.115.1 with HTTP; Sun, 8 Jan 2012 23:20:46 -0800 (PST)
Date: Mon, 9 Jan 2012 09:20:46 +0200
Message-ID: <CALw0o6bLrctCfM1C2=fTzr2OXhEL9WbqzitPM+Trz_XeDHrqpw@mail.gmail.com>
Subject: bilgi
From: =?UTF-8?B?Y2FoaXQgRXlpZ8O8bmzDvA==?= <cahit.eyigunlu@gmail.com>
To: Atlas Gozetim <info@atlasgozetim.com>
Content-Type: multipart/alternative; boundary=0015175cfb7eb8a8f604b6133c3f

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arnoldCommented:
The messages from other mail servers are going to port 25 which the server listed for the MX of the domain does not accept connections on port 25.

25 is the Default SMTP  port which means server to server exchange of email must/can/is only done on port 25.  The alteration of port 465,587,etc. is used only for the purpose of using the mail server through which users will be sending out emails using an email client.  This adjustment was done to curb the spam/virus distro after a computer is compromised with one of the mass mailing viruses which used to initiate connections to mail servers on port 25 and trying to send messages through.

If mail.atlasgozetim.com is your server, make sure to open port 25 for incoming connection (not relay, RELAYCLIENT not set)
 
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3XLcomAuthor Commented:
hmmm so i need to add 25.port for listening to resolve income issue ?

but is this should be pop issue ?
because the given log is gmail to atlasgozetim ?
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arnoldCommented:
Is atlasgozetim.com your domain hosted on your server? If yes, then you need to have it listen on port 25 or at least configure your IPtables or external firewall to forward port 25 requests to your port 587.
Mail between mailservers currently only exchanged on port 25.  There is/was discussion on using SRV records to supplement MX records.  The difference SRV records you can advertise the preference, IP/host and port to which a connection should be made which is not an option within an MX which only has preference and hostname.

POP is port 110/secure 995
IMAP which you use 143/ secure 993

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3XLcomAuthor Commented:
atlasgozetim is on my server but it does not get email from  gmail and given log is come from gmail when i try to send an email to atlas gozetim.

we need to use 587 port because our isp is blocking port 25.

so this is an incomming message issue.
so in my opinion it is a pop service issue ? if it is , then it not up to port 25 or 587
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3XLcomAuthor Commented:
Thank you for one million time all issue resolved
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