I use Webex to do video conferencing between my offices. Typically there are thrree offices connected at one time, all using Video cams.
The camera we use is the Logitech "Webcam Pro 9000". Each of the three workstations involved are all Windows XP Pro. Each is relativly current in their patching through windows. I am using McAfee Virus scan interprise on each machine.
The one machine I am having problems with has the latest drivers for the camera, and fairly current drivers for the graphics card. Out of all the machines, this one has the latest version of McAfee, version 8.8.
The problem is this:
This one computer connects to the meeting, clicks the Webex button to turn on her camera, and gets the Blue screen...
The first time this happened, the Webex people said to turn of the camera control software that runs in the Icon tray. This seemed to help OK for the next meeting, but then it did it again. I went down to the office, did some hands on testing, and naturally, it never failed once while I was there. I came back to my main office, setup another test for management, and if crashed three times in a row. The office person there called Webex support, they "Made sure that camera software was current", and then it worked fine.
The rub here is, while I was there, I checked the camera software, and it was already current.
I mentioned the virus software, because I know this can cause issues sometimes. However, if this were the case, I believe it would act up every time, not some times.
I have called Webex, Logitech everyone I can think of and no one has ever heard of this issue. Webex has offered some suggestions, but what they offer makes no sence because the issue is not effecting any of my other users.
Thanks in advance for your assistance. This one has me at odds with management so I'm a little desperate for a consistent solution.