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RDP Error Signature Appname: mstsc.exe

Posted on 2012-01-12
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Last Modified: 2012-05-12
Hello Experts, I am using RDP to connect to a server but I keep getting this error message:
"Remote Desktop Connection has encountered a problem and needs to close.  We are sorry for the inconvenience."
When i click on more information I get:


1-12-2012-3-59-07-PM.png
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Question by:Admin73
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3 Comments
 

Author Comment

by:Admin73
ID: 37423757
I will connect for about 30 seconds to a minute then coma back with the RDP Error
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evil-inside earned 2000 total points
ID: 37424873
The RDP version you are using seems to be old. You are suing version 6. Please go ahead and upgrade it to version 7 from the following link: There could be a version mismatch causing the problem.

http://support.microsoft.com/kb/969084

Also, run an sfc /scannow from the command prompt.
Start > Run > cmd - Then run "sfc /scannow"
This should fix any dll related problems. As we can see from the Modname:msvcrt.dll is crashing.

Also, are you using any application in RDP. If yes, it might be causing the crashes.

One more thing. You can try to do a cleanboot - Start > run > msconfig - Services tab - Check box "Hide All Microsoft Services" - Then click Disable All, Apply - Same for startup tab - Disable All, Apply , OK and reboot. This should make sure that any Non microsoft services affecting the RDP, would be disabled.

The steps mentioned should be performed in sequence mentioned.

Let me know if this does not help.

Thanks & Good Luck !!

~AA~

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Author Closing Comment

by:Admin73
ID: 37425769
After upgrading the RDP version to 7.0 it worked!
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