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Gareth McKeeFlag for Canada

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Install of .net 3.5 issue on Small Business Server 2008

Hi all,

I have a small business server 2008 SP2 and am trying to install .net 3.5 but am receiving the followng error.

Log Name:      Application
Source:        MsiInstaller
Date:          21/12/2011 15:01:59
Event ID:      1023
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Computer:      INTERNALSERVER2.Internal2.local
Description:
Product: Microsoft .NET Framework 3.5 - Update 'KB2418240' could not be installed. Error code 1603. Additional information is available in the log file C:\Windows\TEMP\Microsoft .NET Framework 3.5-KB2418240_20111221_150144836-Msi0.txt.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">1023</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-12-21T15:01:59.000Z" />
    <EventRecordID>11809124</EventRecordID>
    <Channel>Application</Channel>
    <Computer>INTERNALSERVER2.Internal2.local</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data>Microsoft .NET Framework 3.5</Data>
    <Data>KB2418240</Data>
    <Data>1603</Data>
    <Data>C:\Windows\TEMP\Microsoft .NET Framework 3.5-KB2418240_20111221_150144836-Msi0.txt</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>7B32464330393942442D414339422D333345422D383039432D4433333245314232374334307D207B44443146383542412D463946412D343430312D393130442D3646333043433544343637317D2031363033</Binary>
  </EventData>
</Event>



this issue has been going on for quite a while, below are the steps we have currently taken.

•      Attempt general Microsoft Update.
o      Some packages updated successfully, others failed
•      Review of Update logs - failures have been going on since 13/01/10 - initial failure was .Net Framework 3.5 Family Update.
•      Enable MSI logging (KB223300). New download of .net SP1 and retry installation manually.
•      Win2008 SP2
o      Not currently installed. Possibly required as part of this issue. Best practice requirement.
o      Attempt install Win2008 SP2 - failed due to <5GB free on C: drive.
o      Analyse disk usage.
o      Move WSUS content and DB to D: drive. (WSUS tools to migrate content. MS SQL tools to disconnect and reconnect DB.)
o      Install Win2008 SP2 - successful
•      Retry .net 3.5 SP1 install - failed.
•      Use links from MSDN to Powershell script designed to target this problem
o      Script run
o      Attempt .net 3.5 installation (from clean download). Failed.
•      Set up remote access (restricted source IP).
•      Use manual procedure from MSDN to apply Stebner .net cleanup tool
o      Procedures apparently successful - log review shows multiple actions
o      Stebner .net verification tool confirms clean .net 3.0 configuration
o      Attempt .net 3.5 installation. Failed.
•      Attempt Guyette/Zorelda procedure, including process checking and manual registry "Installer" review. Changes reflecting Windows 2008.
o      Procedure fails at .net 3.5 installation fails.



The install log from the above App error log is attached.

any help greatly appreciated as we are getting close to just reinstalling the whole server - not fun.

thanks
gareth
 Verbose-logging-started.doc
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pgm554
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ASKER

hi PGM,

thanks for the link.

I have tried the clean up tool and then to reinstall 3.5, I have received the following install error.

Description:
  Microsoft .NET Framework 3.5 has encountered a problem during setup.  Setup did not complete correctly.

Problem signature:
  Problem Event Name:      VisualStudio8Setup
  Problem Signature 01:      14001
  Problem Signature 02:      3.5.21022.08_ORCAS_X86_NET
  Problem Signature 03:      MC
  Problem Signature 04:      INST
  Problem Signature 05:      F
  Problem Signature 06:      CA_CSD_GREEN_INSTALL_amd64_enu.3643236F_FC70_
  Problem Signature 07:      1719
  Problem Signature 08:      1603
  Problem Signature 09:      -
  Problem Signature 10:      gencomp302,{12cd
  OS Version:      6.0.6002.2.2.0.305.9
  Locale ID:      2057

Additional information about the problem:
  LCID:      1033

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any thoughts?
ASKER CERTIFIED SOLUTION
Avatar of Jeffrey Kane - TechSoEasy
Jeffrey Kane - TechSoEasy
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