We help IT Professionals succeed at work.
Get Started

Cannot Uninstall V C++ 2005 Runtime in order to Upgrade Backup Exec

Last Modified: 2012-05-12

I am attempting to upgrade a Windows 2003 server from Backup Exec 12.5 to  Backup Exec 2010 R3.

I run into this error during the installation when BE is trying to install Visual C++ 2005 SP1 Redistributable:

"FATAL ERROR: Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group"

When I attempt to manually uninstall this in control panel, I'm asked to find an msi.  This particular MSI is no longer on the server.

I cannot reinstall it from Microsoft's server or from the BE DVD because of the same error (the MSI cannot be found).  T

Two questions -

1.  Should I continue to attempt to uninstall Visual C++ manually either through control panel or through a registry hack?
2.  OR is there a way to reinstall VC++ run time to point to a new MSI that can be found?



Watch Question
This problem has been solved!
Unlock 1 Answer and 3 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE