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Ted WilliamsonFlag for United States of America

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Cannot Uninstall V C++ 2005 Runtime in order to Upgrade Backup Exec

Hello.

I am attempting to upgrade a Windows 2003 server from Backup Exec 12.5 to  Backup Exec 2010 R3.

I run into this error during the installation when BE is trying to install Visual C++ 2005 SP1 Redistributable:

"FATAL ERROR: Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group"

When I attempt to manually uninstall this in control panel, I'm asked to find an msi.  This particular MSI is no longer on the server.

I cannot reinstall it from Microsoft's server or from the BE DVD because of the same error (the MSI cannot be found).  T

Two questions -

1.  Should I continue to attempt to uninstall Visual C++ manually either through control panel or through a registry hack?
2.  OR is there a way to reinstall VC++ run time to point to a new MSI that can be found?

Thanks!

-Ted

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mrwd
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If you want to reinstall it try http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=5638

There is also a link to SP1 on the page as well.  It could be that you are running an unpatched version of 2005 runtime.
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That did the trick!  Awesome tip thank you so much!