We help IT Professionals succeed at work.
Get Started

XP SP3 System Restore cannot be started - Access is denied

lybreeze
lybreeze asked
on
1,043 Views
Last Modified: 2012-05-12
I have read the replies to DaveWWW's question on this subject written in June 2010, but it hasn't helped.

I am running XP Home SP3, and had to reinstall SP2 and then upgrade to SP3 because I couldn't get round a BSOD (0x0000007B error). PC is now running ok, but I can't get System Restore to run.

Symptoms are :-
a) No System Restore tab in System Properties
b) can't start the System Restore Service - "Could not start the System Restore Service on Local Computer. Error 5: Access is denied"
c) running System Restore in System Tools fails - "System Restore is not able to protect your computer. Please restart your computer, and then run System Restore again"

I've scanned for viruses/spyware using Norton Internet Security, MalwareBytes and SuperAntiSpyware

I've tried reinstalling sr.inf using the "rundll32.exe advpack.dll,LaunchINFSection c:\windows\inf\sr.inf" run command (using the c:\windows\ServicePackFiles\i386 folder when prompted for source files)

I've tried deleting the 3 files from c:\windows\system32\restore  prior to doing a sr.inf reinstall

I've also tried doing all the above in Safe Mode

The System Volume Information folder is "owned" by the Adminstrator

Any ideas please?
Thanks
Geoff
Comment
Watch Question
This problem has been solved!
Unlock 3 Answers and 11 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE