ACT Reader Utility

What version/build of ACT! (from help | about)?
What operating system?

server 2008 w sql for act
Sage ACT! Premium 2011 Version 13.1.111.0, Hotfix 1

Are you logged in as an Admin?

yes, the utility does auto fill the current password but upon changing it errors out stating that the password is incorrect.

Try right-clicking and run as Admin

tried but still get password error...

Do you see the RESET button?

If you do not know the current password, then create a new one and click Reset. You must use the TAB key on your keyboard to move between fields in the box in order for the Reset button to light up. Once you have reset the password, use it to set up the ODBC connection with ACT! Reader

dont mean to be rude but, that is what i am trying to do, please read the full post..

Is the Current Password blank when you open it?

no it has *******'s in it.

Just a thought ... you are running the ActReader on the server where the database is, right?

If so, I can only guess that someone has set the password already...

If you have forgotten the ACT! Reader password, you have two options to reset it:
• You can contact ACT! Technical Support to obtain a key to force a reset.
• Uninstall ACT! and then reinstall it.

ok found out that it was changed, i found the correct password. but I can not get crystal report 8 to connect via the instructions sage provides, i get the attached error: