Office 2010 Professional Customization Tool error

2Cs
2Cs used Ask the Experts™
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Hi guys,

I am trying to make an custom install for x86 and x64 Windows 7 Professional machines.

I have downloaded Office 2010 Professional Plus from the Microsoft Partner Network (.exe) and extracted to an share located on my own machine.

I have then downloaded the following from Microsoft (http://www.microsoft.com/download/en/details.aspx?id=18968) each of the x86 and x64 installs are in different folders.

List of folder contents are below.

When I try to run setup.exe /admin an error appears:

"Failed to get available product info"

This happens on both x86 and x64 directories, can anyone help to shed some light onto this?

AccessMUI.msi
AccessMUI.xml
AccessMUISet.msi
AccessMUISet.xml
AccLR.cab
ADM
Admin
ADMX
autorun.inf
branding.xml
branding.xml0
clientshared64muisp1-en-us.msp
clientshared64wwsp1-x-none.msp
clientsharedmuisp1-en-us.msp
config.xml
DW20.EXE
dwdcw20.dll
dwintl20.dll
dwtrig20.exe
ExcelLR.cab
ExcelMUI.msi
ExcelMUI.xml
files14.cat
GrooveLR.cab
GrooveMUI.msi
GrooveMUI.xml
InfLR.cab
InfoPathMUI.msi
InfoPathMUI.xml
LogFiles
Microsoft Office 2010 Professional x86.EXE
Microsoft.VC90.CRT.manifest
msvcr90.dll
Office2010GroupPolicyAndOCTSettings.xls
Office64MUI.msi
Office64MUI.xml
Office64MUISet.msi
Office64MUISet.xml
Office64WW.msi
Office64WW.xml
OfficeLR.cab
OfficeMUI.msi
OfficeMUI.xml
OfficeMUISet.msi
OfficeMUISet.xml
officesuitemuisp1-en-us.msp
officesuitewwsp1-x-none.msp
OneNoteMUI.msi
OneNoteMUI.xml
OnoteLR.cab
ose.exe
osetup.dll
osetupui.dll
OutlkLR.cab
OutlookMUI.msi
OutlookMUI.xml
OWOW64LR.cab
OWOW64WW.cab
PidGenX.dll
pkeyconfig-office.xrm-ms
PowerPointMUI.msi
PowerPointMUI.xml
PptLR.cab
Proof.cab
Proof.cab0
Proof.cab1
Proof.msi
Proof.msi0
Proof.msi1
Proof.xml
Proof.xml0
Proof.xml1
Proofing.msi
Proofing.xml
proofingsp1-en-us.msp
proofsp1-en-us.msp
proofsp1-es-es.msp
proofsp1-fr-fr.msp
ProPlusrWW.msi
ProPlusrWW.xml
ProPrWW.cab
ProPrWW2.cab
pss10r.chm
PublisherMUI.msi
PublisherMUI.xml
PubLR.cab
RbudLR.cab
README.HTM
README.TXT
RosebudMUI.msi
RosebudMUI.xml
setup.chm
setup.exe
setup.xml
setup.xml0
setup.xml1
setup.xml10
setup.xml11
setup.xml12
setup.xml2
setup.xml3
setup.xml4
setup.xml5
setup.xml6
setup.xml7
setup.xml8
setup.xml9
ShellUI.MST
WordLR.cab
WordMUI.msi
WordMUI.xml

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Commented:
hi,

this may be due to the updates done after installation of the software, please make sure to remove the extraneous file from updates folder

in the below link there is a resolution given for a similar type of error in Office  2007.

please check it out , hope that might help

http://www.techtalkz.com/microsoft-office/121486-office-2007-error-failed-get-available-product-info.html

2Cs

Author

Commented:
Hi Rinil,

There is no updates folder in this directory, you can see this from the DIR listing above.

Al
Commented:
Appears to be due to the media from the Microsoft Action Pack (MAPS) site, if I use media from an original ISO this works. Looks like required folder structure isn't present.
2Cs

Author

Commented:
Resolved from trial and error of different media.

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