Windows 7 x64 Windows Update Fails - Code 800F0900 and Code 80073712

Windows update fails on two important updates.  I have checked for malware and seem to ok there, I have run sfc /scannow to check integrity and all looks good.  These seem to be .Net Framework updates.  I've manually download these packages to install, but no dice.

Need some ideas please!

Jake
jakestroudAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Run5kCommented:
Just to be thorough, try running the Windows 7 x64 System Update Readiness Tool:

http://www.microsoft.com/download/en/details.aspx?id=20858
0
jakestroudAuthor Commented:
Tried that.  It won't install.
0
jakestroudAuthor Commented:
I've also tried an upgrade install from the recovery disk.  It fails and says to restart the machine and choose to update the install files, which I've done....
0
Newly released Acronis True Image 2019

In announcing the release of the 15th Anniversary Edition of Acronis True Image 2019, the company revealed that its artificial intelligence-based anti-ransomware technology – stopped more than 200,000 ransomware attacks on 150,000 customers last year.

Run5kCommented:
That's unfortunate.  Next, it may be a good idea to run the Windows System File Checker utility to see if it can alleviate the problem.  Open an elevated command prompt and enter the following:

sfc /scannow

http://support.microsoft.com/kb/929833
0
ded9Commented:
Upload checksur.log for analysis.

C:\Windows\\Logs\CBS\CheckSUR.log



Ded9
0
jakestroudAuthor Commented:
Run5k,
I have run the sfc /scannow twice and it finds no problems.

ded9,
Log output is attached.
CheckSUR.log
0
jakestroudAuthor Commented:
So it appears those packages are corrupt...  Can I delete those packages from the install path and try to update again you think?

Jake
0
ded9Commented:
Right click on packages and manifest folder - security tab- make sure trusted installer has full control over these folder..after giving full access ...run system readiness tool ...restart computer and then upload the new checksur.log.




Ded9
0
ded9Commented:
Just an update its the servicing folder-

C:\Windows\servicing

make sure trusted installer has full control over this folder ...after giving full control ..run system readiness tool....reboot and then upload the log or try installing the .net framework update.




Ded9
0
jakestroudAuthor Commented:
What is the manifest folder?  Trusted Installed has full control for the entire \servicing directory and all it's contents.  When I try installing the system readiness tool, it fails install.

Am I missing something in what you are saying?

Thanks,
Jake
0
ded9Commented:
You already tried upgrade install because of which o.s files might be corrupted.

Try repair install again and if you get an error then upload setuperr.log

http://www.sevenforums.com/tutorials/3413-repair-install.html

You need to do it from desktop.

After repair all updates will get installed.




Ded9
0
jakestroudAuthor Commented:
Well, it's installing now. All I did was deleted the newest files from the c:\windows\servicing\packages dir.

Think those files were corrupt maybe?
0
jakestroudAuthor Commented:
Spoke too soon!  It started copying files and then gave me the error to restart and try the install again, making sure to download any updates to the install files (which I did).
setuperr.log
0
ded9Commented:
Setuperr points to a faulty driver ...go to C:\Windows\minidump and upload the latest dmp file here for analysis.



Ded9
0
jakestroudAuthor Commented:
There is no minidump file in C:\Windows.  Searched entire computer and can't find one either.  Folder options have been changed to show hidden files/folders.
0
ded9Commented:
Insert the windows 7 disc- right click on setup-properties- compatibility - select vista service pack 2- click ok ...now try doing repair install.

Last option is clean install.



Ded9
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
jakestroudAuthor Commented:
Yeah, I'm going to have to do a new install.

I have an extra machine already installed and ready to go.  Can I use USMT to move all the user's files and settings to the spare machine easily or is it just for during install?
0
ded9Commented:
You can use usmt..


Ded9
0
jakestroudAuthor Commented:
THanks.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.