troubleshooting Question

Blackberry Enterprise Server Express(BESX) problem

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beardog1113Flag for China asked on
BlackBerry ProgrammingBlackBerryWindows Server 2008
21 Comments1 Solution1626 ViewsLast Modified:
hello expert
i just deploy a new BESX server and planning mirgate all users from old BESX onto it, lets define BESX1 is the old and BESX2 is the new one,
BESX1: windows 2003 32-bit standard
BESX2: windows 2008R2 64-bit standard
both server in same domian and subnet, also login via same account named BESXadmin to manage them, our email system is Exchange 2007, users on BESX1 not any problem.

then i test migrate my account from BESX1 to BESX2 via Blackberry transporter, no error occurs, but after that i could only send email from BB phone, never receive emails.
also while i try to add a user manually on BESX2, i can't search out anything, and got the following error: "The BlackBerry Administration Service cannot find the records you were looking for. Verify the search criteria you specified and try again"
i guess BESX2 must could not query user info from active directory or message server.
so need your help how can i fix this problem.

thank you

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