troubleshooting Question

Backup Exec 12: Job Engine stops when backing up remote Windows Storage Server

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pedcomFlag for United Kingdom of Great Britain and Northern Ireland asked on
Storage SoftwareWindows Server 2008
8 Comments1 Solution821 ViewsLast Modified:
On a customer's site the Backup Exec Job Engine consistently stops during 'Pre-processing' while backing up a remote Windows Storage Server.

The network is split between two trusted domains in different forests.

Domain 1 has the Backup server (Backup Exec 12.0 Rev 1364 on Win XP, fully patched, external USB HP Ultrium-4) and Domain 2 has the Windows Storage Server (Fully patched).

There are several Win 2003 servers  in both domains which backup up reliably every night. Have tested permissions and can manipulate shared files on the remote server from the backup server.

The following Application Event is logged on the Backup Server:

Event Type:      Error
Event Source:      Application Error
Event Category:      (100)
Event ID:      1000
Date:            08/02/2012
Time:            10:10:10
User:            N/A
Computer:      BUSERVER
Faulting application bengine.exe, version 12.0.1364.179, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb.

Any suggestions?

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