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Backup Exec 12: Job Engine stops when backing up remote Windows Storage Server

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Last Modified: 2012-02-13
On a customer's site the Backup Exec Job Engine consistently stops during 'Pre-processing' while backing up a remote Windows Storage Server.

The network is split between two trusted domains in different forests.

Domain 1 has the Backup server (Backup Exec 12.0 Rev 1364 on Win XP, fully patched, external USB HP Ultrium-4) and Domain 2 has the Windows Storage Server (Fully patched).

There are several Win 2003 servers  in both domains which backup up reliably every night. Have tested permissions and can manipulate shared files on the remote server from the backup server.

The following Application Event is logged on the Backup Server:

Event Type:      Error
Event Source:      Application Error
Event Category:      (100)
Event ID:      1000
Date:            08/02/2012
Time:            10:10:10
User:            N/A
Computer:      BUSERVER
Description:
Faulting application bengine.exe, version 12.0.1364.179, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb.

Any suggestions?
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Commented:

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Commented:
Thanks for the suggestion.

I don't get the prompt to approve the Trust relationship as indicated in the article so I assume that means it's okay. I have recently reinstalled the remote agent anyway. Also I have found that if I just create a new job to back up a small folder it completes, even when run as a scheduled job. So I don't think it's a trust thing.

Author

Commented:
Another couple of details which may be relevant:

     The remote server does not have Active Directory installed.
     The remote server is the only server that doesn't have AOFO installed, in fact it is greyed out preventing  me from pushing it. In any case the backup fails whether I have AOFO enabled in the job or not.
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Commented:
Can you upgrade .Net framework both on media server and client to 3.5

Author

Commented:
.NET Framework 3.5 SP1 is already installed on both machines

Author

Commented:
I have also tried to manually install AOFO on the remote server according to this article but there is no RAWS folder on the media server!

* I later found it in the following path \Program Files\Symantec\Backup Exec\Agents\RAWS32

** Then found out it's not needed on 2008
Commented:
This one is on us!
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Author

Commented:
Found the exact setting that was causing the software to crash.

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