Outlook 2010 issue
Whenever I try to add an attachment to an email one of 2 things happens
If on the main Outlook window I have another email highlighted in the background it attaches the file to that email.
If I have no email highlighted in the main Outlook window (say I'm in an empty folder) Outlook crashes with the following error
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 14.0.6109.5005
Application Timestamp: 4e79b881
Fault Module Name: wwlib.dll
Fault Module Version: 14.0.6024.1000
Fault Module Timestamp: 4d83e39d
Exception Code: c0000005
Exception Offset: 00557c6c
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional information about the problem:
LCID: 1033
skulcid: 1033
I can't attach anything.
Outlook 2010(32) on Win 7 Pro 64
If on the main Outlook window I have another email highlighted in the background it attaches the file to that email.
If I have no email highlighted in the main Outlook window (say I'm in an empty folder) Outlook crashes with the following error
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 14.0.6109.5005
Application Timestamp: 4e79b881
Fault Module Name: wwlib.dll
Fault Module Version: 14.0.6024.1000
Fault Module Timestamp: 4d83e39d
Exception Code: c0000005
Exception Offset: 00557c6c
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional information about the problem:
LCID: 1033
skulcid: 1033
I can't attach anything.
Outlook 2010(32) on Win 7 Pro 64
ASKER
When I run it in safe mode I get (when no email is highlighted in the main window):
Outlook cannot insert a file into itself.
If I have an email highlighted:
It crashes
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 14.0.6109.5005
Application Timestamp: 4e79b881
Fault Module Name: wwlib.dll
Fault Module Version: 14.0.6024.1000
Fault Module Timestamp: 4d83e39d
Exception Code: c0000005
Exception Offset: 00557c6c
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional information about the problem:
LCID: 1033
skulcid: 1033
Outlook cannot insert a file into itself.
If I have an email highlighted:
It crashes
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 14.0.6109.5005
Application Timestamp: 4e79b881
Fault Module Name: wwlib.dll
Fault Module Version: 14.0.6024.1000
Fault Module Timestamp: 4d83e39d
Exception Code: c0000005
Exception Offset: 00557c6c
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional information about the problem:
LCID: 1033
skulcid: 1033
Ok, what about creating a new profile?
INstalled Office 2010 Service Pack 1 yet?
http://support.microsoft.com/kb/2460049
My gut feeling here though is that it is caused by an Add In
For a Comprehensive wayt o troubleshoot this
Go to Regedit location
HKEY_LOCAL_MACHINE\SOFTWAR
Note all the current add ins and their load behavior
Then set all the load behaviors to 0
Once done, open outlook and test
Does the error go away?
If it does we klnow its one of these adding
Close outlook, go back to registry
Re-enable on of the add-ins back to their orignal load behavior
Open outlook and test
Is it still okay?
If so repeat the above, until you find the add-in causing the issue
http://support.microsoft.com/kb/2460049
My gut feeling here though is that it is caused by an Add In
For a Comprehensive wayt o troubleshoot this
Go to Regedit location
HKEY_LOCAL_MACHINE\SOFTWAR
Note all the current add ins and their load behavior
Then set all the load behaviors to 0
Once done, open outlook and test
Does the error go away?
If it does we klnow its one of these adding
Close outlook, go back to registry
Re-enable on of the add-ins back to their orignal load behavior
Open outlook and test
Is it still okay?
If so repeat the above, until you find the add-in causing the issue
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ASKER
Self solved
try running outlook.exe /safe in the "Run" box.