VoIP Cisco Unified CM Administration International Calls
Hello Guys, I have this problem when I set a an extension to have a router partition of "international" We get a fast busy, I performed a debug ISDN q931 and I am able to see the call going out...
My provider is seeing an extra 1 added to the international call, Is there a way or how do I remove the automatic addition of the 1
My provider is seeing an extra 1 added to the international call, Is there a way or how do I remove the automatic addition of the 1
There are lots of places were this 1 could be appearing. Best way to troubleshoot the callmanager is the following:
Go to http://cm-ip/dna
Select Analysis > Phone > select an ip phone that needs this call working > fill in the dialed number as you would dial from the keypad > click to generate the analysis
Here you will see the entire call routing, and at which point the 9 is removed and the 1 is added
Finally, is the end device a H.323 gateway?
Go to http://cm-ip/dna
Select Analysis > Phone > select an ip phone that needs this call working > fill in the dialed number as you would dial from the keypad > click to generate the analysis
Here you will see the entire call routing, and at which point the 9 is removed and the 1 is added
Finally, is the end device a H.323 gateway?
ASKER
Thanks for the reply.....
Results Summary
Calling Party Information
Dialed Digits = 90115714816000
Match Result = RouteThisPattern
Matched Pattern Information
Called Party Number = 10115714816000
Time Zone = EST5EDT
End Device = RL_PRI_Analog
Call Classification = OnNet
InterDigit Timeout = NO
Device Override = Disabled
Outside Dial Tone = NO
H.323 - YES
Results Summary
Calling Party Information
Dialed Digits = 90115714816000
Match Result = RouteThisPattern
Matched Pattern Information
Called Party Number = 10115714816000
Time Zone = EST5EDT
End Device = RL_PRI_Analog
Call Classification = OnNet
InterDigit Timeout = NO
Device Override = Disabled
Outside Dial Tone = NO
H.323 - YES
ASKER
Results Summary
Calling Party Information
Calling Party = 1410
Partition = md-internal
Device CSS = css-emergency
Line CSS = css-md-line-normal
AAR Group Name =
AAR CSS =
Dialed Digits = 910115714816000
Match Result = RouteThisPattern
Matched Pattern Information
Pattern = 9.@
Partition = md-longdistance
Time Schedule =
Called Party Number = 110115714816000
Time Zone = EST5EDT
End Device = RL_PRI_Analog
Call Classification = OnNet
InterDigit Timeout = NO
Device Override = Disabled
Outside Dial Tone = NO
Call Flow
TranslationPattern :Pattern=
Partition =
Positional Match List = 101:1571:481:6000
Calling Party Number = 1410
PreTransform Calling Party Number =
PreTransform Called Party Number =
Calling Party Transformations
External Phone Number Mask = NO
Calling Party Mask =
Prefix =
CallingLineId Presentation =
CallingName Presentation =
Calling Party Number = 1410
ConnectedParty Transformations
ConnectedLineId Presentation =
ConnectedName Presentation =
Called Party Transformations
Called Party Mask =
Discard Digits Instruction =
Prefix =
Called Number =
Route Pattern :Pattern= 9.@
Positional Match List = 101:1571:481:6000
DialPlan = North American Numbering Plan
Route Filter
Filter Name =
Filter Clause =
Require Forced Authorization Code = No
Authorization Level = 0
Require Client Matter Code = No
Call Classification = OnNet
PreTransform Calling Party Number = 1410
PreTransform Called Party Number = 910115714816000
Calling Party Transformations
External Phone Number Mask = NO
Calling Party Mask =
Prefix =
CallingLineId Presentation = Default
CallingName Presentation = Default
Calling Party Number = 1410
ConnectedParty Transformations
ConnectedLineId Presentation = Default
ConnectedName Presentation = Default
Called Party Transformations
Called Party Mask =
Discard Digits Instruction = PreDot Trailing-#
Prefix = 1
Called Number = 110115714816000
Route List :Route List Name= RL_PRI_Analog
RouteGroup :RouteGroup Name= RG_PRI_then_Analog
PreTransform Calling Party Number = 1410
PreTransform Called Party Number = 910115714816000
Calling Party Transformations
External Phone Number Mask = On
Calling Party Mask = XXXXXXXXXX
Prefix =
Calling Party Number = 8606329494
Called Party Transformations
Called Party Mask =
Discard Digits Instructions =
Prefix =
Called Number = 910115714816000
Device :Type= MGCPT1PRIPort
End Device Name = S0/SU0/DS1-0@MD-CM-Gatway
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Call Classification =
Calling Party Selection =
CallingLinePresentation =
ConnectedLinePresentation =
Number Of Strip Digits =
CallerID DN =
Device :Type= MGCPFXOPort
End Device Name = AALN/S0/SU1/1@MD-CM-Gatway
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Device :Type= MGCPFXOPort
End Device Name = AALN/S0/SU1/2@MD-CM-Gatway
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Device :Type= MGCPFXOPort
End Device Name = AALN/S0/SU1/3@MD-CM-Gatway
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Calling Party Information
Calling Party = 1410
Partition = md-internal
Device CSS = css-emergency
Line CSS = css-md-line-normal
AAR Group Name =
AAR CSS =
Dialed Digits = 910115714816000
Match Result = RouteThisPattern
Matched Pattern Information
Pattern = 9.@
Partition = md-longdistance
Time Schedule =
Called Party Number = 110115714816000
Time Zone = EST5EDT
End Device = RL_PRI_Analog
Call Classification = OnNet
InterDigit Timeout = NO
Device Override = Disabled
Outside Dial Tone = NO
Call Flow
TranslationPattern :Pattern=
Partition =
Positional Match List = 101:1571:481:6000
Calling Party Number = 1410
PreTransform Calling Party Number =
PreTransform Called Party Number =
Calling Party Transformations
External Phone Number Mask = NO
Calling Party Mask =
Prefix =
CallingLineId Presentation =
CallingName Presentation =
Calling Party Number = 1410
ConnectedParty Transformations
ConnectedLineId Presentation =
ConnectedName Presentation =
Called Party Transformations
Called Party Mask =
Discard Digits Instruction =
Prefix =
Called Number =
Route Pattern :Pattern= 9.@
Positional Match List = 101:1571:481:6000
DialPlan = North American Numbering Plan
Route Filter
Filter Name =
Filter Clause =
Require Forced Authorization Code = No
Authorization Level = 0
Require Client Matter Code = No
Call Classification = OnNet
PreTransform Calling Party Number = 1410
PreTransform Called Party Number = 910115714816000
Calling Party Transformations
External Phone Number Mask = NO
Calling Party Mask =
Prefix =
CallingLineId Presentation = Default
CallingName Presentation = Default
Calling Party Number = 1410
ConnectedParty Transformations
ConnectedLineId Presentation = Default
ConnectedName Presentation = Default
Called Party Transformations
Called Party Mask =
Discard Digits Instruction = PreDot Trailing-#
Prefix = 1
Called Number = 110115714816000
Route List :Route List Name= RL_PRI_Analog
RouteGroup :RouteGroup Name= RG_PRI_then_Analog
PreTransform Calling Party Number = 1410
PreTransform Called Party Number = 910115714816000
Calling Party Transformations
External Phone Number Mask = On
Calling Party Mask = XXXXXXXXXX
Prefix =
Calling Party Number = 8606329494
Called Party Transformations
Called Party Mask =
Discard Digits Instructions =
Prefix =
Called Number = 910115714816000
Device :Type= MGCPT1PRIPort
End Device Name = S0/SU0/DS1-0@MD-CM-Gatway
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Call Classification =
Calling Party Selection =
CallingLinePresentation =
ConnectedLinePresentation =
Number Of Strip Digits =
CallerID DN =
Device :Type= MGCPFXOPort
End Device Name = AALN/S0/SU1/1@MD-CM-Gatway
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Device :Type= MGCPFXOPort
End Device Name = AALN/S0/SU1/2@MD-CM-Gatway
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Device :Type= MGCPFXOPort
End Device Name = AALN/S0/SU1/3@MD-CM-Gatway
PortNumber = 0
Device Status = Registered
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
ASKER
looks like its truly matching long distance and adding the 1
ASKER CERTIFIED SOLUTION
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ASKER
the configuration for the md-longdistance doesnt have any route filters...
All of the other patters for local calls all have a filter...
The difference I see is that the LD route patter has Prefix Digits (Outgoing Calls) = 1
All of the other patters for local calls all have a filter...
The difference I see is that the LD route patter has Prefix Digits (Outgoing Calls) = 1
you are getting confused my man. I didn't mention Route Filters. Could you please check Route Pattern = 9.@ in partition md-longdistance, and scroll down to the called party transformation section. take a screenshot of it if you can. That is where you will see the instruction to discard the 9 and prefix the 1.
ASKER
here are a couple screen shots
Screen-Shot-2012-02-09-at-2.03.2.png
Screen-Shot-2012-02-09-at-2.05.0.png
Screen-Shot-2012-02-09-at-2.03.2.png
Screen-Shot-2012-02-09-at-2.05.0.png
ASKER
looks like I am matching the Pattern for LD, I need to figure out how to make it match the Pattern for International
Oh I get you now. If you go list the Route Filters, do you see one for long distance calls? You may add one that will filter out the international access code 011
ASKER
OK, I'm very confused the LD Partition is not pointing to a filter, however there is a filter for LD
The International Partition points to an International Filter, but it doesn't make much sense.
Attached a couple screen shots.... (thanks for all your time)
Screen-Shot-2012-02-08-at-2.22.0.png
Screen-Shot-2012-02-09-at-3.01.1.png
Screen-Shot-2012-02-09-at-3.02.2.png
Screen-Shot-2012-02-09-at-3.03.4.png
Screen-Shot-2012-02-09-at-3.04.2.png
The International Partition points to an International Filter, but it doesn't make much sense.
Attached a couple screen shots.... (thanks for all your time)
Screen-Shot-2012-02-08-at-2.22.0.png
Screen-Shot-2012-02-09-at-3.01.1.png
Screen-Shot-2012-02-09-at-3.02.2.png
Screen-Shot-2012-02-09-at-3.03.4.png
Screen-Shot-2012-02-09-at-3.04.2.png
ASKER
So if I'm understanding you correctly, I have to go it to the LD filter and BLOCK international or 011 . Will that allow it to then match the International filter?
Not sure! I can't tell because all I am seeing are descriptions, and the descriptions may not match the content!
Nevertheless, try adding the Route Filter to the LD Route Pattern. This should at least block your calls from hitting it. Afterward, trying a DNA analysis to understand the new call flow.
Nevertheless, try adding the Route Filter to the LD Route Pattern. This should at least block your calls from hitting it. Afterward, trying a DNA analysis to understand the new call flow.
ASKER
OK, ill have to try this after hours. I cant afford breaking all of the other users... Ill try a few things and let you know what comes... Thanks!
Sure thing.
ASKER
but 1 011-571-481-XXX is being dialed