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Xerox Copier/Printer not able to scan to email

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Last Modified: 2012-06-27
I have 3 locations setup very similar. All are behind Cisco ASA 5505's and have Xerox ColorQube's behind them.

Users are not able to use the scan to email function at 2 of the 3 sites. We're using gmail as our SMTP server.

We've tried replicating the settings from the working location (i.e. username/pw, DNS, etc). The same account can be used on a PC, and that PC can send emails with attachments using the account.

Packet inspection on the ASA shows outbound traffic on port 53 and 587 and also return traffic - the printer has perfectly fine internet access.
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Commented:
I'll bet you have an IP V6 issue lurking in the background; but, you can end run it by changing the SMTP settings in the ColorCubes.
On a workstation, open a CMD window and type PING SMTP.GMAIL.COM<enter>.  Write down the ip address of the server then follow the directions on page 224 of this manual to set it up: http://download.support.xerox.com/pub/docs/CQ9201_CQ9202_CQ9203/userdocs/any-os/en_GB/CQube_SAG_v10_en.pdf

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Commented:
Some follow up information...

One of the two non-working sites was fixed by changing the connection encryption setting on the printer from SSL/TLS to STARTTLS. On the other unit in a different office that setting doesn't appear to exist (Xerox WorkCentre 7328).
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Commented:
It's the same answer (get the ip of the SMTP server); but, the instructions are on page 79 of this: http://download.support.xerox.com/pub/docs/WC7328_WC7335_WC7345/userdocs/any-os/en/en_WC-7328-7335-7345_SAG.pdf
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