troubleshooting Question

Blackberry changes default send mail account from BES to Gmail

Avatar of marpanet
marpanet asked on
SmartphonesEnterprise SoftwareBlackBerry
5 Comments1 Solution749 ViewsLast Modified:
I have a blackberry 9700, I have it activated with a BESx server and everything was working fine, this phone also has a Gmail account activated, so the user has a folder to open his work email and another icon for his gmail account. I have set the default accounts to "Desktop" on the three options on "Default Services".

The problem is that when he wants to send a new email, you can see "Default" on the SEND from, if he chooses to send an email to a contact that his primary email is a @Gmail mail, it automatically changes from "default" to Gmail Send from....

I made a test, I changed a contact that has three emails, the email1 was a and I changed that to email3, then when sending mail to this contact the blackberry will select "Desktop" as default email.

What can I do so the blackberry wont choose Gmail (only when I manually select it) and always chooses DESKTOP when sending an email.

Thank you,
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