troubleshooting Question

Blackberry changes default send mail account from BES to Gmail

Avatar of marpanet
marpanet asked on
SmartphonesEnterprise SoftwareBlackBerry
5 Comments1 Solution749 ViewsLast Modified:
I have a blackberry 9700, I have it activated with a BESx server and everything was working fine, this phone also has a Gmail account activated, so the user has a folder to open his work email and another icon for his gmail account. I have set the default accounts to "Desktop" on the three options on "Default Services".

The problem is that when he wants to send a new email, you can see "Default" on the SEND from, if he chooses to send an email to a contact that his primary email is a @Gmail mail, it automatically changes from "default" to Gmail Send from....

I made a test, I changed a contact that has three emails, the email1 was a @gmail.com and I changed that to email3, then when sending mail to this contact the blackberry will select "Desktop" as default email.

What can I do so the blackberry wont choose Gmail (only when I manually select it) and always chooses DESKTOP when sending an email.

Thank you,
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 5 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 5 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros