rax2473
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Enterprise Vault does not synch
Hi,
I have a user for whom the Vault is not coming up. I have reinstalled the Outlook add-in, reset the registry keys and still the vault does not synch. It says that it has never synched before. The third tab does not have the name of the user. I tried to open up archive explorer, but that also does not come up.
Please find attached the following -
(1) ev client log
(2) screenshot of the error.
(3) screenshot of the archive explorer path.
Could you please help me understand the issue.
Regards,
Rakesh S.
uday-synch-failure.JPG
Uday.txt
ev-client-log-20120209174603-uda.txt
I have a user for whom the Vault is not coming up. I have reinstalled the Outlook add-in, reset the registry keys and still the vault does not synch. It says that it has never synched before. The third tab does not have the name of the user. I tried to open up archive explorer, but that also does not come up.
Please find attached the following -
(1) ev client log
(2) screenshot of the error.
(3) screenshot of the archive explorer path.
Could you please help me understand the issue.
Regards,
Rakesh S.
uday-synch-failure.JPG
Uday.txt
ev-client-log-20120209174603-uda.txt
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