troubleshooting Question

Enterprise Vault does not synch

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rax2473Flag for India asked on
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1 Comment1 Solution3036 ViewsLast Modified:
Hi,

I have a user for whom the Vault is not coming up. I have reinstalled the Outlook add-in, reset the registry keys and still the vault does not synch. It says that it has never synched before. The third tab does not have the name of the user. I tried to open up archive explorer, but that also does not come up.

Please find attached the following -

(1) ev client log

(2) screenshot of the error.

(3) screenshot of the archive explorer path.

Could you please help me understand the issue.

 

Regards,

Rakesh S.
uday-synch-failure.JPG
Uday.txt
ev-client-log-20120209174603-uda.txt
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