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non-admin account cannot resolve names

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Last Modified: 2012-05-01
Hi,

We are having a problem where on a workstation, when a normal user logs in, the user does not have the ability to resolve names, thus almost no connectivity. When an admin user logs on, the user does not encounter any of the issue.

With a non-admin user account, pinging IP address works, but it's giving a strange symbol in command prompt, see attached file.

Completely clueless at the moment, anyone knows where to look from here?
3s.JPG
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Top Expert 2007

Commented:
What type of environment/network?  Do you have a DNS server?  Anything in your hosts/lmosts file?  What if you create a new user/profile on that desktop, what happens?

Author

Commented:
Hi sirbounty,

Thank you for your reply.
It's a domain controlled environment (I'm assuming that's what you're asking) Yes, we have a DNS server, nothing in the hosts file just localhost. I created a new user without any privileges and I'm getting the same issue.
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Top Expert 2007

Commented:
This is XP, yes?
Is the user a basic user?  If so, what about a power user?
Any other background - when did it start happening, when was it last working?

Author

Commented:
Yes, XP.
User is basic user. Power user and admin user does not have this problem.

The only other things that has changed is that we installed a new software, uninstalled it, and re-installed it again.
We have a suspicion the uninstall/reinstall process might have corrupted something, but we don't know what, and why is it only affecting the non-privileged.
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Top Expert 2007
Commented:
This one is on us!
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Author

Commented:
what does sfc /scannow do? does it check if Windows is intact?
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Top Expert 2007

Commented:
yes,

Not knowing more about your setup, you might check the tips here:
http://www.internetfixes.com/scannow_sfc_windows_xp/index.htm
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Top Expert 2007

Commented:
Did this software interact with the NIC driver at all?  

A couple of other suggestions, I'd lean more towards these before the prior:
From a command prompt:
  netsh winsock reset

and

netsh int ip reset \result
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Top Expert 2007

Commented:
If the above fails to work, use the  lsp fix from here: http://cexx.org/lspfix.htm

Commented:
@FujiMed & sirbounty

This is a fun issue.

I'll follow and see if and where I can contribute.

As of now, the only thing I can say is: Nicely done to both of you!

Cheers,
Rene

Author

Commented:
Thanks guys,

Will definitely give it a go. Sorry for the late response, the workstation is actually interstate and I ran out of time and had to go. I'll try your suggestions and do it remotely soon and let you know.

Commented:
Don't shy up to look at the event viewer. You may find interesting clues there.
Good luck
Commented:
This one is on us!
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Author

Commented:
issue attributed to the application itself causing damage.

Author

Commented:
Long overdue, but someone in the office managed to resolve the issue.
Just for the record.


"I have found out what the problem is after a LOT of testing....
 
Run this command...
NETSH WINSOCK RESET
 
 
"program’s can cause corruption in the winsock components of XP and the result is busted networking. Running this command will reset the whole winsock subsystem."
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Top Expert 2007

Commented:
Glad to hear it - thanks for returning to update us.
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