troubleshooting Question

Outlook signature not showing correctly

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TSC70Flag for United Kingdom of Great Britain and Northern Ireland asked on
ExchangeOutlook
2 Comments1 Solution1121 ViewsLast Modified:
We have deployed a new signature for all users in an organisation by populating their App Data/Microsoft/Signature folder with an html file and images in a subfolder.

This has worked fine for all but a few users:

-one issue for 1 user is that although the signature is appearing in the list of signatures to choose from, it does not display anything when selected.  If the signature is manually edited and saved using the signature editor in Outlook then it then appears as a signature but the images are not displayed.

-The other issue that is affecting 2 users is that when they send an email to an address outside their organisation the images appear as empty placeholders.  The size of the email indicates that there are no images attached to it.  It is though the images are being linked to as opposed to attached in emails as they always show corrctly in the users' Sent Items and usually display correctly for users within the organisation.

I have tried creating new Outlook Profiles for these users but it has not helped.  I have checked the NTFS permissions on the signature folders for these users and I cannot see any additional options for how signatures operate.

Environment:
Exchange 2003
Outlook 2010 on Win 2003 TS

Any assistance gratefully received!
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